6 Reasons Why Working as a Call Center Agent Is a Good Idea
In reality, working in a call centre is hardly the most glamorous profession. Work hours in some contact centres can be exceedingly demanding and draining; the graveyard shift in call centres is especially gruelling and can eventually be harmful to one’s health. There are days when the constant ringing of the phone bores you, and other days when you’re frustrated by rude customers.
The job, however, has a lot of quality and rewards that surpass the drawbacks. In the Philippines, the CallCenter business has played a significant role in lowering unemployment and keeping the economy afloat. More and more people feel the need to work as a call centre agent as a result of the numerous job opportunities and the day-long recruitment procedure required to fill these positions.
If you’re still on the fence about working in a contact centre after hearing about it from a friend or if you’re not sure if this is the perfect profession for you, here are a few factors to consider.
1. Increased Earnings and Benefits
In today’s world, a call centre agent is likely to earn a greater starting salary than other careers. Employees with prior BPO/call centre experience or those with higher skills might expect a starting wage of Php 15,000 for an entry level role. Jobs requiring more difficult customer service interactions, specific experience (e.g., dealing with medical records or providing technical help), or advancements to supervisory or managerial roles all pay significantly more.
Additionally, if you work during the holidays, night shifts, or overtime, you will receive additional money. A commission may be paid to sales agents based on the number of agreements they are able to close. Benefits such as HMO coverage and allowance are included in some remuneration packages (for rice, transportation, clothing and sometimes even for gas).
2. Gain valuable experience and skills.
Agents in call centres are able to learn new skills more quickly. Call centre agents have more opportunities to enhance their productivity and learn faster from their mistakes because they have over a hundred chats every day. Because call centres are becoming more complex, with customers calling in to inquire about more complicated issues and inquiries, call centre agents have more opportunities to improve in a variety of areas, including English communication, data encoding, active listening, problem-solving, and negotiating, among others. Over time, agents in call centres will undoubtedly face unpleasant consumers, but they will learn to soothe them and assist them in finding a solution to their problem.
3. Interaction with Individuals
Call centre employees are able to interact with people from all walks of life in a position that works with a variety of consumers ranging in age, gender, geography, and even ethnicity. This work will help you get out of your comfort zone without the fear of face-to-face interaction if you’re an outgoing sort of person; if you’re more of a shy type, this job will help you get out of your comfort zone without the intimidation of face-to-face conversation. Not only will you be able to talk with individuals on a daily basis in this field, but you will also be able to assist them in solving their difficulties.
4. Colleagues’ camaraderie
Working in a contact center, contrary to popular belief, involves a lot of interaction, not just with customers, but also with coworkers and those who work around you. Because you and the people in your immediate work environment may have similar shifting schedules, you may form strong bonds and friendships with them. Most call centres offer an informal setting where the company culture allows employees to converse between calls and create strong work connections in order to break up the monotony.
5. Almost everyone has the chance to succeed.
Call centres don’t make any distinctions. Almost anyone, regardless of gender, age, race, or college degree, can work as a call centre agent. It aids in the reduction of unemployment and contributes to the growth of our economy, particularly in the Philippines. Although the conventional requirements are that he or she be of legal age and possess a high school certificate, most people in need of a job meet these requirements. Furthermore, this position usually does not necessitate any prior experience. The ability to communicate effectively and navigate a computer are usually the minimum requirements. As a result, being a call centre representative is about performance rather than gender, age, or colour.
6. Professional Advancement on a Consistent Basis
Employee turnover is common in call centres, but those who are committed to progressing in their careers will see their efforts and hard work rewarded with promotions. Job advancements are expected in call centres because of the fast-paced workplace. Agents are usually promoted to “lead agent” and then “supervisor” after that (and, potentially, beyond). Lead agents are normally in charge of aiding teams, while supervisors are in charge of ensuring that everyone on the team is performing well and contributing to the department’s success.
Not everyone is cut out to work in a call centre. To flourish and advance in the profession, you’ll need a lot of patience, understanding, expertise, and tenacity. If you believe you have what it takes and would like to work in the sector, please contact us through our official Facebook page and we will assist you in obtaining employment.
