Advantages of Working in Votiko’s Customer Service
Are you a recent graduate or simply seeking for a change of pace? Looking to go into a new industry but aren’t sure where to begin? Consider a position in customer service! A job in customer service, while perhaps not your first option and possibly something you’ve never considered, can be a fantastic opportunity! There are numerous advantages to working in this field, and before you make your decision, consider the following advantages of working in customer service.
The Advantages of Working in Customer Service
Starting with the most fundamental aspects of the business
Customer service is the bedrock of any business, and without it, a firm would struggle to keep or attract clients and consumers. “Customer service shouldn’t be a department; it should be the entire organisation,” remarked Tony Hsieh, CEO of Zappos. Customer service is a crucial aspect of any company model because it is regarded part of the user experience with a product or service. Any company’s success hinges on its ability to comprehend and support its customers. You’re laying the groundwork for a career that can take you anywhere by obtaining familiarity with the core of a firm. You are getting relevant experience that will be applicable across all areas of business as a result of your base experience in customer service.
Putting people skills to use
If you enjoy working with people, customer service is the job for you! It’s one in which you may exercise your self-assured social muscles while excelling at something you do unconsciously. Even if you’re not a people person, dealing with huge groups of people in a short period of time can be a valuable experience. You develop skills and experience by working in an atmosphere where you must perform at a high level. And having that experience under your belt can help you in future jobs, whether or not they include dealing with customers.
Solving Issues
Working in customer service is all about never-ending excitement and cheerfulness, as well as a desire to serve others and the satisfaction that comes with solving problems. Being given the opportunity to tackle problems in such a large volume can lift your spirits! It is possible to feel fulfilled when you achieve positive results when tackling problems. And the good feelings you get from helping others and addressing their difficulties can carry over into your professional life. Even if your disposition is more like a gloomy rain cloud, having that experience demonstrates that you can execute with positivity and civility when the task calls for it.
Developing Transferable Skills
Customer service office skills are applicable to different fields of industry and can help you stand out as a more well-rounded applicant. You’ll gain personal experience with: Not only will you gain experience in a customer-focused workplace, but you’ll also gain firsthand experience with:
Conflict resolution and issue solving, working to a deadline, KPIs or targets, working in an office setting, direct client interaction and care, and administration skills are all important.
Surprisingly, knowledge and talents chatting on the phone can be a valuable asset in the workplace! Don’t undervalue your ability to communicate over the phone! Many job seekers do not consider speaking on the phone to be a difficult skill until they are confronted with a ringing phone and their manager’s eyes staring them down. You’re already miles ahead of the competition if you’ve worked in a position that requires making several phone calls to various people.
Opportunities for travel
Having overseas work experience, especially for new graduates of various ages, can set your CV apart from others with similar qualifications! Even if your industry isn’t directly related to customer service, you can think of it as a career-focused gap year. Regardless of whether the experience is directly in your intended sector or if it is still focused towards a specific industry, you are developing abilities that are valued and applied in practically any career route. Sales, customer, and technical support markets are located in technical and support centres all throughout the world. Pursuing these careers may enable you to live and work in cities such as London, Dublin, Athens, Prague, or Brussels.
Finally, and most significantly…
Opportunities for Advancement
Because customer service is sometimes regarded as an entry or mid-level career, increased training and advancement possibilities are frequently available for those who choose to advance. These jobs are sometimes viewed as a stepping stone or beginning point for advancement within a corporation. You can typically advance into higher roles in the organisation with customer service, or other elements of the business, if you have a good foundation with your customer service experience. Examining where existing business leaders began their careers is a fantastic approach to see these advancement prospects. Today’s company executives have a clear pattern of beginning their careers in customer service or occupations directly serving customers and working their way up to higher positions in management and directing.
Interested in learning more about the interesting opportunities we have in customer service and other fields? Take a look at our open customer service positions!
