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How Can Email Support Services Be Improved?

23

Nov 2021

How Can Email Support Services Be Improved?

Developing a strong email support plan is a low-cost way to improve client happiness. Here are some easy recommendations for improving client loyalty by overhauling your email support offerings. Customers can contact the support department via email, which is a quick and easy way to get their issues fixed. According to studies, 54 percent of customers would rather send an email than phone customer service....

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The advantages of providing customer support 24/7

22

Nov 2021

The advantages of providing customer support 24/7

Unless you work in an industry that provides emergency services, you might not have considered providing 24-hour customer service. And if your company is currently doing well, you may not consider this to be necessary. However, thinking in this manner can be a costly mistake for your company. Clients have grown accustomed to receiving round-the-clock service from almost all firms in today’s world, and falling...

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Customer Service Outsourcing’s Top Advantages

20

Nov 2021

Customer Service Outsourcing’s Top Advantages

Introduction Customer service has evolved into one of the most important aspects of a company’s relationship with its customers. Companies of all sizes believe in providing the finest possible service to their clients in order to maximise profit and market share. Outsourcing customer service is the most widespread trend that has been observed across numerous industrial sectors, whether it is a multinational firm or a...

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Inbound and outbound call center services can help you grow your business.

18

Nov 2021

Inbound and outbound call center services can help you grow your business.

In today’s competitive business world, technology is seen as the lifeblood of every company. In this light, contact centers all over the world are taking use of the newest technological advancements to improve their services and give their clients more flexibility by streamlining their back-office processes. According to a recent survey conducted by NASSCOM, the Indian call center industry is growing at a CAGR (compound...

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Career Advancement in Call Centers: The Changing Culture

18

Nov 2021

Career Advancement in Call Centers: The Changing Culture

Are you trying to find a means to start a new career? People who declare to career advisers, “Entry-level is great, but I don’t want to be on the phone all day” often wrinkle their noses. Let’s think about that for a moment. Many people do not consider working at a call centre to be their ideal profession, but that perception is obsolete. You won’t...

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