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5 Ways a Business Can Benefit from a Live Chat Support System

27

Jul 2021

5 Ways a Business Can Benefit from a Live Chat Support System

“What is live chat support?” you might wonder. “How does a live chat work?” you might wonder. These are prevalent concerns among organisations seeking to improve their client experience. The ability to respond quickly to important queries and complaints is the major feature that leads clients to select a specific service. A live chat feature is an important aspect of customer support. That is why...

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How can you increase the number of bookings for your summer rentals?

26

Jul 2021

How can you increase the number of bookings for your summer rentals?

In the northern hemisphere, the sun is shining, the weather is pleasant, and the holidays are near, and we all want to unwind. You’ll want travelers to choose your summer rental as a travel location if you’re a vacation rental manager or owner. There are some steps you can take now to start filling your reservation calendar and make the most of summer 2021. The...

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Everything You Need to Know About Increasing B2B Conversion Rates

26

Jul 2021

Everything You Need to Know About Increasing B2B Conversion Rates

A Practical Guide to Improving B2B Conversion Rates Dealing with another company is similar to working directly with a customer, but there are key differences. The company you wish to sell to might be more picky than the average customer. You may also have to deal with multiple decision makers. Furthermore, other businesses are frequently more conservative with their financial resources. As a result, it...

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The Future of Call Center Work: Virtual Call Centers

23

Jul 2021

The Future of Call Center Work: Virtual Call Centers

Working at Call Centers in the Future In order to ensure safety while retaining productivity, organisations are scrambling to keep their doors open in the aftermath of social distancing protocols. The future of call centre work is expected to be virtual. 2020 was a challenging year for many organisations, with call centres being one of the most severely impacted. Since mid-February of last year, several...

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8 Steps to Making Customer Service More Personal

23

Jul 2021

8 Steps to Making Customer Service More Personal

Personalization is becoming one of the most essential tactics in the contact/call centre industry. Lead generation, increased client loyalty, and higher conversion and retention rates are the major advantages of providing a tailored customer experience. Providing omnichannel assistance, which gives customers a choice and a sense of being valued, is an element of the customization approach. Customer feedback is a valuable source of data for...

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