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Feb 2022Outsourcing email support: A step-by-step method to bettering your customer service
For organisations, email support is a crucial technique of aiding clients. Resolving client complaints via email saves time and human resource engagement, lowering the cost of technical assistance in the long run. Customers can be guided through proper step-by-step troubleshooting techniques that are emailed to them. According to Statista, 20% of customers choose email help for customer care, with after-call support coming in second. Businesses...
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Feb 2022Reasons Why Your Website Should Have Votiko’s Live Chat Support
The business world is more competitive than it has ever been. Customers have a lot of options, therefore you need to provide high quality to stand out as a business. And that’s not the end of it. The next phase is to build consumer loyalty and improve your brand’s image. There were various strategies to gain and maintain a competitive advantage in the past. However,...
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Feb 2022Outsourcing email support: A step-by-step method to bettering your customer service
For organisations, email support is a crucial technique of aiding clients. Resolving client complaints via email saves time and human resource engagement, lowering the cost of technical assistance in the long run. Customers can be guided through proper step-by-step troubleshooting techniques that are emailed to them. According to Statista, 20% of customers choose email help for customer care, with after-call support coming in second. Businesses...
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Feb 2022Advantages of Votiko’s After-Hours Customer Service for Business
When customer service is handled internally, most organisations only have agents available during business hours, which can be a major issue in terms of ensuring client satisfaction. Because many customers can’t contact until after they’ve left work, the great majority of firms (and their customer service centres) are already closed. Sure, emphasising email communications or having a voicemail that is reviewed regularly will help alleviate...
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Feb 2022What Are the Advantages of Outsourcing Customer Service to Votiko?
There are several and well-documented advantages to outsourcing customer support to the Philippines. There’s a reason why the finest firms in the world outsource customer support to the Philippines. Did you know that outsourced customer care teams account for over 70% of the Philippines’ whole Business Process Outsourcing (BPO) industry? After all, there’s a reason the Philippines is known around the world as the “Call...
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