A live answering service that is available 24 hours a day, seven days a week is critical for your company’s growth and excellent customer service. We’ll go through the top five reasons why you need your answering service to be available 24 hours a day, seven days a week in this blog. Provide excellent customer service If you share our basic beliefs, you understand that...
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Excellent communication skills are essential for providing excellent customer service. Providing prompt responses and going above and beyond to serve your customers properly gives you the opportunity to increase the value and growth of your brand in the long run. It’s just as important to keep existing consumers as it is to get new ones. This is where the customer service department enters the picture....
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We have roles to fit everyone at Votiko, regardless of your skill set or future career goals. Our customer service roles, in particular, allow you to put your best foot forward and demonstrate your talent and initiative. We want people to join us in offering a first-class experience for each and every customer, going above and beyond. So, whether you’ve been considering starting a career...
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Why are increasing organisations outsourcing the key contact centre function across industries? Companies are discovering that call centre outsourcing is the greatest option in today’s market, when obtaining and maintaining clients often boils down to the service provided by contact centres. However, how does a customer service call centre help you build your brand? What Are the Advantages of Having Your Customer Service Needs Outsourced?...
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When it comes to increasing productivity as a small business owner, one of the first steps is to successfully delegate tasks that you don’t need to complete yourself. And, with so many things to complete in order to run (and ultimately expand) a company, having skilled staff is essential. However, not all business owners want or require the expense and commitment of a full-time employee....
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