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The Most Important Benefits of Live Chat

12

Oct 2021

The Most Important Benefits of Live Chat

Your clients have grown accustomed to instantaneous interactions with their friends, family, and coworkers, and they now want the same from your company. They expect you to keep them up to date on their purchases, answer their queries, and respond to their support needs as soon as possible. The majority of firms are already aware of this expectation and are working to achieve it. The...

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Choosing BPO For Email Support Has Its Advantages

11

Oct 2021

Choosing BPO For Email Support Has Its Advantages

In today’s world, the Internet has become a need for everyone. People prefer to connect via the internet over phone calls or face-to-face conversations. Emails are used by businesses to communicate with their consumers. However, because this isn’t a company’s primary activity, they frequently lack the expertise and resources required for efficient email communication. Business Process Outsourcing is used by companies to handle their requirements....

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The Importance of Providing Customer Support 24/7

09

Oct 2021

The Importance of Providing Customer Support 24/7

Customers don’t care about standard business hours, especially if your organisation is multinational. This is especially true for businesses that solely serve paying clients. Not all issues arise between the hours of 9 a.m. and 5 p.m. Even if you know your business can’t operate around the clock, that doesn’t imply your customer service can’t. In fact, putting a strong emphasis on after-hours customer service...

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Top Reasons Why Working in a Call Center Is a Good Choice for New Graduates

08

Oct 2021

Top Reasons Why Working in a Call Center Is a Good Choice for New Graduates

Are you a recent graduate who is unsure about working in a call centre? Despite the Philippines’ continued expansion in the BPO business, most graduates are still hesitant to pursue a career with these organisations due to common misunderstandings about the profession and the industry. Many people are still sceptical if starting a career in a call centre is the ideal decision because of its...

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Outsourcing Customer Support Services That Make Sense

08

Oct 2021

Outsourcing Customer Support Services That Make Sense

If quality and cost considerations are in line, outsourcing customer support services makes sense. Of course, you don’t want negative karma to fall on your company if your support service fails in the middle of the procedure. You don’t want to outsource highly cultural operations that are tough to replicate adequately right away. You also don’t want sensitive information to have to travel internationally.  ...

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