Many businesses are still hesitant to offer customer support 24/7. This is due to a variety of factors. Some businesses believe that implementing and maintaining it will be too expensive. Some businesses believe it won’t bring much value. Whatever the rationale, in the digital age, not providing 24/7 customer service is becoming increasingly untenable. With the current surge in automation and AI, implementing these technologies...
Read More
In today’s fast-paced industry, business leaders are frequently forced to make difficult decisions when it comes to customer service strategy. One of the most important decisions they’ll have to make is whether to outsource or keep customer service in-house. Of course, both options have advantages. An in-house solution, for example, allows for better administration of day-to-day support operations, and some small businesses don’t actually require...
Read More
In today’s competitive business world, technology is seen as the lifeblood of every company. In this light, contact centres all over the world are taking use of the newest technological advancements to improve their services and give their clients more flexibility by streamlining their back-office processes. According to a recent survey conducted by NASSCOM, the Indian call center industry is growing at a CAGR (compound...
Read More
Owning and operating a business is not for the faint of heart, especially in today’s economic situation. The to-do list never seems to stop, and keeping up with all the changes, especially with the development of all things digital, may be stressful. It’s critical to maintain your sanity while running a business, which is why hiring a virtual assistant may be a breath of fresh...
Read More
Are you considering a career in customer service? We’re not going to lie: the job is difficult, but the benefits are unparalleled. Working in customer service not only allows you to be the face of the company, which is a good duty in and of itself, but it also allows you to really help people. And there isn’t much more satisfying than that. The customer...
Read More
