With exams and essay writing behind you, the only thing you probably want to do now is relax in the summer heat in some faraway location. Have you considered working in a call centre for the summer? Working in a call centre entails more than just making and receiving calls. Call centre jobs increasingly entail providing more advanced service alternatives as customers have more...
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Customer experience may now, more than ever, be a crucial competitive edge in attracting new customers and retaining existing ones. Customers are getting more savvy in every field, and they understand that their time is too important to put up with a poor customer service experience that frustrates them. According to Salesforce’s “State of the Connected Customer” survey, 80% of customers consider a company’s experience...
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If you own a business, you should consider investing in an incoming call centre. Because, in order for a company to grow, it must prioritise its consumers above all else. It’s a way for your customers to reach out to you for help with their troubles or other needs. Nowadays, keeping an existing customer is far more difficult than gaining a new one. The reason...
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You’re ready for the next stage once you’ve successfully navigated the first few months of beginning a new business. As you enter the crucial growth phase, it’s time to scale up and extend your activities. Increasing your company’s reach is critical to growing it from a startup to a well-established company with a strong market presence and consistent cash flow. This compels you to define...
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Back-office chores continue to put a strain on the workloads of American employees in both large and small firms. Nothing is more aggravating than wanting to engage in value-added activities but being obliged to do administrative tasks. But annoyance is only the beginning. The true cost is to the company’s bottom line. Fortune 500 firms waste an estimated $480 billion owing to inefficient back-office activities,...
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