Customers don’t care about standard business hours, especially if your organisation is multinational. This is especially true for businesses that solely serve paying clients. Not all issues arise between the hours of 9 a.m. and 5 p.m. Even if you know your business can’t operate around the clock, that doesn’t imply your customer service can’t. In fact, putting a strong emphasis on after-hours customer service...
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Are you a recent graduate who is unsure about working in a call centre? Despite the Philippines’ continued expansion in the BPO business, most graduates are still hesitant to pursue a career with these organisations due to common misunderstandings about the profession and the industry. Many people are still sceptical if starting a career in a call centre is the ideal decision because of its...
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If quality and cost considerations are in line, outsourcing customer support services makes sense. Of course, you don’t want negative karma to fall on your company if your support service fails in the middle of the procedure. You don’t want to outsource highly cultural operations that are tough to replicate adequately right away. You also don’t want sensitive information to have to travel internationally. ...
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Starting a business necessitates the availability of infrastructure, logistics, and finance, as well as a business idea. But, in today’s competitive market, where everyone is trying to snare his competitor’s customers or clients, it’s become necessary to revisit these business essentials and see if they’re still sufficient, or if there’s a need to find another factor that will give your company a “edge” over its...
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A Definition of a Virtual Assistant A virtual assistant is someone who provides remote support to other organisations. The phrase “virtual assistant” was coined in the 1990s when high-speed internet and digital document exchange became more popular, allowing people to work outside of the office. A virtual assistant can do administrative responsibilities, technical skills, and creative help, just like any other support staff...
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