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3 Approaches to Expanding to 24-Hour Customer Service

08

Jul 2021

3 Approaches to Expanding to 24-Hour Customer Service

Customer service that is available 24 hours a day is an exciting challenge to overcome. This often indicates that your firm is expanding or that you are acquiring new clients. Scaling a team to this size requires consideration of several unique factors, ranging from cost and location to language and local consumer demands. The method you adopt should take into account the needs of your...

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The Benefits of Virtual Assistant Managed Services

06

Jul 2021

The Benefits of Virtual Assistant Managed Services

Remote administrative assistants—or virtual assistants (VAs) —are broadly classified into two types: controlled and unmanaged services. The managed service provider hires, trains, supervises, and pays the assistants. There are several unmanaged VA models available, ranging from hiring a freelancer to utilising a virtual assistant agency with a “bench” of applicants, and you can select the one that is best suited to your organisation. All unmanaged...

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9 Proven Steps for Establishing a Live Chat Strategy for Your Business

06

Jul 2021

9 Proven Steps for Establishing a Live Chat Strategy for Your Business

Customer Experience (CX) is rapidly evolving as a result of increased commercial competition. Businesses require all possible competitive advantages in order to succeed. However, establishing a competitive edge only on the basis of their products and services has become impossible. 41% of consumers prefer to communicate with support teams via live chat, and it has the highest consumer satisfaction rate at 92%. Utilizing digital communication...

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Choosing the perfect Airbnb management company for you

05

Jul 2021

Choosing the perfect Airbnb management company for you

Hosts can find managing one or more Airbnb rentals to be a time-consuming and difficult endeavour. When guests purchase a vacation rental, they expect hotel-quality facilities, personalised yet professional service, and 24-hour assistance. It can be difficult for hosts with day jobs or other commitments to keep up with it all, which is why many are opting to hire an Airbnb management business to assist...

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Email Support A Non-Stressful Request for Assistance

05

Jul 2021

Email Support A Non-Stressful Request for Assistance

The term “email support services” is frequently used to refer to non-voice help. It is essentially email support delivered to a consumer. A customer visits a manufacturer’s website and notices an email address for enquiries or assistance. Non-voice support can also be provided via chat. It is common for large firms to outsource email assistance to BPO providers. BPO firms have the advantage of avoiding...

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