No, call centers do not lack development opportunities. Many people believe that the only way to become a director is to work as an agent, and many of those positions have already been filled. Despite the fact that call centers have a large number of employees, many of whom are competing for the same promotion, anyone can work their way up the corporate ladder. The...
Read More
Although it is widely assumed that the Internet and the Web are rapidly becoming the primary channels of communication between businesses and their audiences, with the potential to eventually replace all other channels, the phone is still an effective tool for communicating with existing and potential customers, marketing effectively, and growing a business. Telemarketing services have just as many (if not more) advantages for small...
Read More
Finding a Virtual Assistant is the first step toward a far more productive and stress-free working day. However, learning how to correctly use a Virtual Assistant – and the actions you need to take to get the most out of the relationship – can be a very different beast. What practical advice do you require in order to make the most efficient use of a...
Read More
A simple approach to evaluating if a company is likely to surpass its competitors is to go to their website and look for a live chat window. If there’s a box in the corner giving live customer care, you can guarantee the company’s customer service, conversion, retention, and satisfaction are all above average. For organisations, there are various advantages to using live chat. Live chat...
Read More
Consider this scenario: you’ve worked a long and arduous day, but you’ve finally earned a vacation. You take care of your children, clean the house, and prepare dinner when you get home from work. Even though you are fatigued, once the kids are in bed, you finally have time to finish your trip preparations and sit down in front of a computer to handle them....
Read More