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The Top 6 Reasons Why Live Chat Is Winning the Customer Service Battle

28

Sep 2021

The Top 6 Reasons Why Live Chat Is Winning the Customer Service Battle

Customer service is the backbone of any business, and it is critical to establishing a long-term customer base and helping businesses to thrive. More than two-thirds of American shoppers, according to American Express, are willing to spend more with firms that deliver exceptional customer service. How do you ensure that you have a successful customer service toolbox on hand? In this digital age, live chat...

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Why Do Businesses Need to Provide Customer Support 24/7?

27

Sep 2021

Why Do Businesses Need to Provide Customer Support 24/7?

The quick spread of knowledge has resulted in the most well-informed customers in history, raising customers’ expectations of each business. To market yourself as a customer-centric firm, you must recognize that excellent customer service and assistance are no longer limited to work hours. What matters now is your capacity to provide uninterrupted service and assistance to your clients 24/7. The truth is that every company...

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The Top 5 Reasons to Outsource Customer Service

25

Sep 2021

The Top 5 Reasons to Outsource Customer Service

Customer Support Outsourcing might be a cost-effective solution for higher management, but the prospect of losing their customer service division’s targeted branding efforts and personal touch can be equally daunting. If you’re debating whether or not to outsource your customer service or financial compliance monitoring, consider the following top five benefits of business process outsourcing: Concentrate on your main competencies: Customer service may be a...

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6 Reasons to Consider Working as a Call Center Agent

25

Sep 2021

6 Reasons to Consider Working as a Call Center Agent

It’s distressing to think that some individuals still misunderstand the importance of contact centre work. The Philippines has a large number of call centres. There are numerous agencies where Filipinos can gain expertise in this field. However, there is a group of people who believe that applying for the job is a good idea. So, why should you choose to work as a call centre...

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5 Reasons Why Your Company Requires A Call Center

24

Sep 2021

5 Reasons Why Your Company Requires A Call Center

1. Call centres increase client trust and loyalty. Customers generally want to be sure they’re buying from a company they can contact if a product doesn’t arrive, there’s a problem, or they have any issues when they shop online. Some clients prefer to place orders over the phone because they are concerned about making transactions online.   According to a recent survey, 49% of individuals...

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