Contact Center
for E-commerce
Ecommerce
Support
24/7 coverage.
We've got your back.
Customers need fast, friendly service
Increase your online sales
Better online customer experience and real time support during the buying journey delivers a higher conversion rate and an increase in sales.
Scaling New Heights:
Ecommerce Support for Growth
Tailored eCommerce Contact Centre Support
Whether you need advisors for online chat services, trained escalations managers for your phone line, contact centre service agents to create relevant customer tickets or monitor your email inbox and social media, Votiko creates the right contact centre service for your needs.
Expert Advice & Superlative Support
Our team of experienced professionals is dedicated to providing you with expert advice and superlative support. We understand the challenges that come with running an ecommerce store, and we're here to help you overcome any obstacles you may encounter. Our team is comprised of industry experts who stay up-to-date with the latest trends and best practices, ensuring that you receive the best advice and support possible.
Immediate Response to Any Issues
We understand that time is of the essence when it comes to resolving issues with your ecommerce store. That's why our team of experts is available 24/7 to respond to any issues you may encounter. We pride ourselves on our prompt response times and our commitment to resolving any issues quickly and efficiently.
Holiday Maintenance
Holidays are often the busiest time of year for ecommerce stores, which is why our team is available to provide holiday maintenance and support.
Timely Reporting
Our timely reporting ensures that you have accurate and valuable information at your fingertips.
Next-level Customer Service
At our ecommerce store support services, we pride ourselves on providing next-level customer service. Our team is committed to providing you with exceptional service and support, and we're always looking for ways to improve and exceed your expectations.
Rollover Hours
Make the most of your ecommerce support with our flexible roll-over hours for uninterrupted assistance.
Bring Your Business to the Big Leagues
We provide round-the-clock customer support and order processing services. Our dedicated, scalable customer support agents process orders, refunds, chargebacks, customer complaints, and more.
Too often, e-commerce outsource agencies cannot withstand a heavy ticket flow. Votiko’s is going to make sure that no customer ticket gets overlooked and that all questions are answered in a timely manner.
We handle incoming calls, appointment setting, booking events, inventory locating, merchandise holds, returns and exchanges, and pricing errors just to name a few. Now your staff can focus on what matters – the customer.
Get the jump on seasonal workforce management with our holistic customer experience management solutions. Whether you’re at steady state or peak volume, we provide support for ramping up and down.
