How Can Votiko’s Answering Service Help Your Business Grow?
When you spend wisely, your company becomes leaner and better. Enlisting the assistance of a phone answering service is one approach to improve your business operations in terms of cost and effectiveness.
Adapt to the Changing Business Environment
Nobody knows how the pandemic will affect the way we do business in the United States. We know things will never be the same again, but the magnitude of the differences is yet unknown. One thing is certain: corporate operations will become increasingly fragmented and stretched out.
The days of companies operating out of a single central office with all of its staff are coming to an end. Some businesses are completely eschewing office space in favour of working from home. They’ve learned through the epidemic that they can keep operations running even if they’re not in the main office. Other businesses, on the other hand, have continued to rent office space and have not missed a beat.
Phone calls are one issue that firms are now dealing with. The cost of traditional phone responding is unavoidable. There are few ways to save money as long as this activity is performed by an employee. This becomes a sunk expense for your company, dragging down the bottom line.
The longer someone answers the phone, the more you’ll have to pay. It will cost you a lot of money if you desire this ability 24 hours a day. However, you may be hesitant to keep the phone manned for any longer than that because you don’t want to miss out on any potential business.
Here are six ways that a live virtual receptionist service might assist you in expanding your company.
You Have the Ability to Reduce Your Company’s Environmental Impact
This is where an answering service comes in handy. Companies that do keep office space will look for ways to save money. When the pandemic has demonstrated that individuals can effectively work remotely, there is just no reason to pay for all of that space and spend the costs of maintaining a large office. As a result, the demand for offices is expected to decrease in the future. Many businesses are likely to try to operate with as little space as possible.
As a result, firms now, more than ever, require the required tools to perform as much business off-site as possible. A virtual receptionist service is one of the services that businesses will find essential in the shifting landscape.
Customers are able to contact you at any time.
The capacity to communicate with remote customers as if you were in a central office is crucial to maintaining a flourishing remote customer-facing firm. Customers must be able to call your company and have their calls answered live, as if nothing has changed. This means that they spoke to a live person and were assured that someone would return their call as soon as possible, even if their concerns were not addressed immediately.
Calls and texts that go unanswered translate to squandered chances. Customers who are unable to contact you or who attempt to contact you but are unsuccessful are likely to be lost. As a company, you must supply clients with predictability and consistency. To keep coming back, they’ll need a trustworthy way to contact your company.
You Have the Ability to Reduce Your Spending
Having people dedicated to accepting calls and handling your communications, on the other hand, can be costly. Salary, benefits, and office expenses must all be paid to each employee. Making other employees answer the phone diverts their attention away from tasks that could generate income. As a result, you must strike a compromise between cost and reliability issues. This is especially true at a period of economic uncertainty.
Using an office answering service rather than having an employee physically answer the phones would ensure business continuity at a reduced cost. Employees who answer the phone are part of the business’s cost centre. In other words, every single support role is one more employee that needs to be paid but cannot contribute money for your organisation.
This is not to argue that your firm should not recruit support staff. It is necessary to have a particular number of people to conduct the business’s activities. However, how many individuals your organisation recruits for these responsibilities should be carefully considered. An answering service or virtual receptionist service can fill a gap in your operations or augment them. If you can save money in this area without jeopardising your business operations, you should take advantage of it.
Your employees can work more efficiently.
In most cases, the person who answers the phones must sit and wait for the phone to ring. They are frequently unable to complete other tasks since they may be interrupted at any time. As a result, they spend a significant portion of their day waiting for phone calls. This is not the best outcome for your company.
This is where a phone answering service can assist your company. It functions as a force multiplier for your firm in several aspects. Without tying up key people, you may ensure that a critical operations function is fully staffed.
You get the most out of your administrative budget
When it comes to administrative responsibilities, a phone answering service gives you more bang for your dollars. When people think of an office answering service, they often equate it solely with answering phones. This is a mistake. The truth is that this function has a lot more potential for your business. It can function as a full-service virtual receptionist or an answering service.
The versatility of this function is where it helps businesses. You pay for as many services as you require for as long as you require them. There is no reason to squander time or resources. Customers can reach you 24 hours a day, seven days a week as long as you pay for the service.
Your Business Is Represented Professionally
You may also rely on the office answering service to showcase your organisation in a professional manner. They are well-trained and deliver excellent service to your company. You don’t have to be concerned about how well your clients are treated because the answering service handles this every day.
You won’t have to be concerned about a single receptionist becoming overworked and missing calls. The worst thing that can happen to your business is if the person who answers the phone can’t keep up with the incoming calls and has to put people on wait. This is when you start to lose customers. A live receptionist service will be on standby to take all of your incoming calls as they come in.
It’s a good idea to make your company as virtual-friendly as possible, especially during a pandemic. This is an opportunity to see where you may improve your service while lowering your costs. Now is the time to take a top-down look at your entire firm and see where you can make improvements.
Contact Votiko today to learn more about our customizable choices for your company and to find the call answering services that are right for you.
