Outsourcing Votiko’s Email Support Service can help your business.
What does it mean to outsource email support?
Delegating email support services to third-party service providers, either locally or abroad, is known as email support outsourcing. The third-party company is normally in charge of tasks including answering questions, addressing concerns, and handling complaints.
It might be tedious and time-consuming to provide email support. It can be difficult for a small business to deal with, especially if it only has a few employees. They can delegate this duty to professionals who are better equipped to handle it, allowing them to focus on strategizing their growth and expansion.
What are the advantages of outsourcing your email support services?
Email is the most popular communication medium, with over half of the customers questioned (54%) utilising it.
Aside from phone calls, more and more clients are relying on faster and more secure methods of customer care. If you aren’t using email support right now, your company may be losing out on a great opportunity.
Outsourcing this service can potentially help you improve your business. Some of the advantages of outsourcing your email assistance are listed below.
It is inexpensive.
To begin with, outsourcing can help you save up to 70% on labour costs and resources. Though you may not see it right away, it will have a long-term impact on your operations.
You don’t have to pay for extra office space, equipment, different workspaces, documentary needs and compliances, or even human resource management when you delegate to an outsourced provider. Instead, your outsourcing business will handle these for you.
It improves the speed and efficiency of your email support.
Customers anticipate an immediate response to their emails. You won’t be able to meet this goal by handling your email support on your own.
Your customer emails may be piling up as a result of the amount of work your team does. Because of this, the majority of them may have to wait days for your team to respond to their complaints. Some of them may even receive delayed or erroneous responses.
You might also benefit from outsourcing your email support services. For each problem, you can reduce the wait time for your customers from 72 hours to an hour. Several CRM technologies given by your outsourcing firm will allow your staff to successfully manage your emails.
Agents can give the customer a more detailed solution to their problem.
Agents can provide a more extensive response to each of the customer’s concerns via email assistance. Customers can attach associated items to their emails, such as transaction receipts, screenshots of problem warnings, and soft copies of electronic billings. Due to their restricted capacity, other voice and non-voice channels are unable to do so.
You should not advise your clients to disclose their information through the comments area or private messaging because social media and live chats have insufficient security. Instead, you should suggest them to transmit it by email so that it may be handled more efficiently and securely.
Email support ensures greater privacy.
Among non-voice communication options, email support gives higher security. Social media messaging and live chats may be vulnerable to cyber hackers due to their lack of encryption. Emails, on the other hand, are more secure and can be further strengthened with better domain security and CRM connection.
Emails also make it easier to keep track of client complaints. A message thread can be printed or transformed into a soft copy file that can be saved in the cloud or in a secure storage location. This is usually not an option in live conversations or social media messages.
Customer care activities involving email can now be done more efficiently.
Non-voice assistance necessitates not only answering questions, but also knowing the ins and outs of the customer service technologies you’re utilising and focusing on them. Unfortunately, because you must juggle your time between closing deals and strategizing company plans, you may not have time to dig into the technical side of it.
Non-voice staff that are outsourced can better manage your email support. This is because they can assist you in integrating your current procedures with the internet technologies you have agreed to use in your business. Your team also knows how to better manage large amounts of emails in a single system, so you won’t have to worry about them going through client questions and requests manually.
More than just support services can be delegated.
One of the advantages of outsourcing email support is that you can provide services other than inbound email. You can also utilise it to keep your consumers up to date and communicate with them.
You can also manage your outbound services by outsourcing email support. Your agents can take care of the following:
- Billing reminders and updates
- Newsletters
- Contracts and other digital papers are sent.
- Company news, promotions, and special deals
- Services for generating leads
- Customer satisfaction surveys and market research
- Other similar duties include upselling and cross-selling products and services.
Improve customer satisfaction.
Having an efficient and streamlined support service might help you improve your client relationships. It’s also a sign of how much you care about them by improving their client experience.
Consumer satisfaction (CSAT) improves when your company is proactive in responding to customer emails and other methods. Customers that have a higher CSAT rating are more likely to be satisfied with your service, which can lead to a higher CLV and even a positive referral to their friends and colleagues.
Concentrate on more important business duties.
Most significantly, outsourcing services such as email support allows you to focus on more vital aspects of your organisation. It takes your time off and saves you time and effort by delegating repetitive and specialised duties to a team that can execute them better.
You have not just saved money on personnel and resources in the long run. You will also notice significant changes in the way you run your business. The best thing is that you can devote more of your time and energy to planning and developing strategies to grow your company locally and globally.
Finally, outsourcing this service might assist your company in reaching out to customers and reacting to their issues to its full capacity.
