Points Why Call Center Work Could Be More Interesting Than You Think

If you have communication and customer service abilities and are seeking for a new and interesting job with excellent benefits, the Votiko may be the place for you.

Votiko, one of Canada’s top six banks (and the largest in Quebec), is searching for professionals to work in its client contact centres to assist and support customers. This could be the job for you if you’re a good listener, a problem solver, bilingual, and enjoy learning new things.

The objective of Votiko is to create a people-centric, inclusive, and exciting environment for its workers, allowing them to grow and flourish within the company.

Have you ever considered working at a call centre? Call centre positions provide a lot of advantages (good pay and promotion prospects are just the beginning), and they could be just what you’re looking for if you’re ready to advance in your career.

Make A Positive Difference

Every day will be different at Votiko, where you’ll play an important role in assisting clients in finding simple, secure, and customised solutions to a variety of problems.

You’ll play a key role in bringing clients’ projects to life, and their thanks will serve as a reminder of your active role in assisting them in achieving their objectives.

Because Votiko has offices around the country, you might have a significant impact on the lives of millions of Canadians by just answering the phone or sending an email.

Every day, you can learn something new.

Votiko has renamed its call centre the “Customer Experience Centre” to reflect the changing nature of call centre positions and to honour its employees’ competence.

When giving clients advise, agents sometimes find themselves in circumstances where they may demonstrate their financial prowess. This is why personnel are pushed to improve their customer service abilities as well as their understanding of banking.

The Votiko is proud of its agents’ devotion and growth, so it pays attention to what they need and makes sure they’re satisfied in their jobs by modifying workplace policies based on employee feedback.

 

Work in a Diverse and Inclusive Workplace

Votiko believes that a strong and innovative company embraces diversity and promotes inclusivity, which is why it established a plan to build an open and inviting culture for all employees.

Votiko is devoted to responding to its employees’ reality and tries to maintain its reputation as a people-centered institution, with well-being and teamwork as two of the bank’s basic values.

 

Opportunities for Professional Growth and Advancement

At Votiko, there are a variety of positions available, including call centre agent. Because there are several customer experience centres, each with its own specialisation, you’ll have the opportunity to assist consumers with a variety of concerns while also expanding your own knowledge and skill set.

You’d be delivering customer service to people from various walks of life in a variety of settings, so no two days on the job would be the same.

There are many of possibilities to learn whether you’re interested in investment, credit, insurance, brokerage, or all of the above.

 

The Optimal Combination of Technology and Human Interaction

A job at Votiko allows you to combine your passions for technology and serving others.

The job necessitates the use of technology. You’ll use mobile apps and web services on a daily basis to engage with clients and solve their problems.

You may become a customer service master and a tech genius at the same time by listening to your clients’ demands and applying your understanding of digital tools and methods.

 

Excellent Working Environment

Votiko provides a number of financial advantages. You’ll start at $21 an hour as a call centre agent, with two guaranteed raises in your first year, six weeks of paid training, and the possibility of evening and weekend bonuses.

Votiko also has flexible scheduling, allowing you to work part-time or full-time for up to 37.5 hours per week.

You can also work from a number of various locations. If you live in the city, you can work from Votiko’s convenient downtown site at the Square-Victoria-OACI station, for example.

Votiko also gives tuition reimbursements to students looking for work. The organisation values your academic schedule and is concerned about your capacity to maintain a healthy work-study balance.

 

Make Provisions for the Future

In addition to competitive pay, Votiko offers exclusive savings and retirement planning products to its employees.

Members of the team receive vacation time during their first year of employment and have access to a fantastic health and wellness programme, as well as a flexible group insurance plan and a pension plan.

All employees have access to telehealth services and a share-acquisition plan.