Reasons to Consider Working in a Call Center for Your Next Position
The fact that you’re thinking of hiring an inbound call centre service for your company can only signify one thing: you’ve reached a significant level of success. Congratulations on achieving such a significant milestone!
Do you have any interest in working at a call centre? It’s most likely not what you think. In recent years, call centres have seen significant transformations. Here are three convincing reasons to consider working at a call centre.
Professionals working in call centres are in high demand.
During the 1990s, the call centre industry in the United States outsourced many of its jobs to other countries. Beginning in the mid-2000s, however, the trend of offshore began to reverse. Thousands of call centre jobs have been onshored back to the United States since then.
This new trend of onshoring shows no signs of slowing down. According to the Bureau of Labor Statistics, employment in customer service call centres is expected to grow by 39% between 2014 and 2024.
While new centres continue to develop and expand—often in job-short places like Tennessee and Maine—demand for entry-level and management-level workers is increasing.
While it’s true that few people would characterise working in a contact centre as their “dream job,” most of the reasons behind that stereotype are outdated. The truth is that modern call centre jobs have a lot to offer the proper applicants.
Reason 1: Future earnings potential is higher than in other, comparable roles.
“How much would this job pay?” is one of the first queries most job seekers ask. Using Glassdoor.com, we discovered that entry-level call centre jobs pay between $12 and $14 per hour across the country.
Retail sales is a related field that job seekers may pursue, although another Glassdoor.com search showed retail sales starting opportunities in the $8 to $14 range. Right away, you may make more money at a call centre than you would in retail sales (albeit not by much).
Customer interactions become generally smoother as you rise up the totem pole, but these professions also tend to have experience requirements.
Reason 2: You’ll Gain Valuable Experience and Skills
Every day, call centre agents may have over a hundred conversations. They’ll have a checklist of particular activities to complete for each, such as starting with the appropriate greeting, asking the necessary questions, and recording pertinent data from the conversation.
Each call provides agents with the opportunity to either increase their efficiency or learn from their failures. In most other occupations, call centre agents get more such possibilities each hour than they do in a week.
Many people are drawn to call centre jobs because they need a set of talents that come easily to them, such as being a “people person,” solving issues, and communicating effectively.
Of all, the work entails more than just being able to communicate well with others. Customers can now perform things such as checking balances and changing passwords without the assistance of customer service representatives.
Reason 3: Reliable Career Advancement
We’re not going to hide the reality that call centres have a high turnover rate. They’re fast-paced environments, and new agents who rapidly discover they’re not made out for the job frequently leave. People that thrive in this type of setting, on the other hand, can really excel in their jobs.
Agents can serve each caller individually if they maintain a clear focus, and the sense of accomplishment they get at the end of the day after they’ve helped every caller keeps them motivated.
Agents who can stay focused and motivated are usually promoted: first to the position of “lead agent,” then to supervisor (and, potentially, beyond). Lead agents typically have at least one year of experience and are responsible for assisting their team of a dozen or more agents with any questions they may have.
In the last 20 years, the call centre sector has changed dramatically. An early offshore trend has mostly reversed, with a considerable number of centres returning to the United States. Call centres are handling more complicated services as clients have more self-service options. There are numerous reasons to consider working in a call centre, given all of these developments and the career prospects that come with them.
Adding an inbound call centre to your business has the potential to improve the quality of your customer service. Your growing number of clients will be able to get the answers and information they need in a timely and convenient manner thanks to live customer care agents with the correct automated solutions in place.
