The Advantages of Votiko’s 24/7/365 Live Answering Service
Personal injury claims can arrive at any time of day or night in your office. You can miss out on valuable business prospects if your legal firm isn’t available to handle these calls or queries when they come in. To properly collect and convert every incoming lead, you must be able to provide a live answer for clients at all times. You may be confident that you will never miss a lead if you choose a live answering service that is available 24 hours a day, 7 days a week.
This type of service has numerous advantages for your company, including:
The ability to record calls outside of “traditional” business hours
Weekends, holidays, and times when your business is closed for the day are common occasions when important calls come in. While some of these calls may be from potential clients who are facing an emergency, others may be from people who are unable to contact during regular business hours due to work or other commitments. You will be able to collect all leads with the correct answering service, regardless of the day or time.
The ability to deal with excess capacity
Your office is busier on certain days and at certain hours. When your office receives more calls than it can manage, you may be forced to keep customers on hold for extended periods of time, resulting in irritation and lost business. A live answering service can assist you in promptly and efficiently handling these overflow calls. Every overflow call can be reviewed by a skilled professional and transferred to the right party, which cuts down on wait times and leads lost.
The capacity to work across multiple time zones
The majority of customer support hours are from 6:00 p.m. to 6:00 p.m. Eastern time. If you live on the west coast, though, this can be an issue. Having a live answering service available 24 hours a day, 7 days a week guarantees that you have all of the call support you need to service consumers in all time zones, regardless of where your office is located or what business hours you choose.
Increased conversions on the first call
When you are unable to answer every call, you are compelled to return a large number of them. By the time you are able to reach the client, he or she will most likely have found another legal counsel. When you use a live answering service, however, the people who answer your calls can collect information, deliver vital documents, and even set up appointments. This prevents the caller from looking for other services and turns them into a customer.
Your law company, regardless of its practise area, must be able to handle every call that comes in. Having a live answering service available 24 hours a day, 7 days a week ensures that you can capture every new lead, increase conversions, and enhance overall client satisfaction. Through phone screening and call patching, this solution can help improve the efficiency of your company’s communications. We provide complete live answering services as well as round-the-clock support at Alert Communications. Please get in touch with us right away to learn more about how we can help your company generate more leads and grow.
