The Importance of Providing Customer Support 24/7

Customers don’t care about standard business hours, especially if your organisation is multinational. This is especially true for businesses that solely serve paying clients. Not all issues arise between the hours of 9 a.m. and 5 p.m. Even if you know your business can’t operate around the clock, that doesn’t imply your customer service can’t. In fact, putting a strong emphasis on after-hours customer service is a terrific approach to giving the kind of service that customers love and will use for a long time.

Any company can provide service 24/7. In the Philippines, there are a plethora of BPO partners with highly experienced agents eager to work for you. Use the time zone difference, cost savings, and knowledge of a specialised and focused BPO business to your benefit. Whether it’s email, chat, phone, or all of the above, going live 24/7 isn’t as difficult or expensive as some may believe.

Here are some of the benefits of having live assistance available 24/7:

Make a Name for Yourself: Customers who were pleased with the service spread the news. Unhappy people, unfortunately, do as well. When other prospects are picking between your brand and the competition, a good reputation could be crucial. Offering live assistance 24/7 is a terrific way to get your consumers to scream your praises.

Customer Availability: Customers despise having to wait. A crucial component in the support machine is getting to the problem as soon as possible. To market yourself as a customer-centric company, you must understand that excellent customer service is not limited to work hours. Aside from the product itself, being available to your clients 24/7 is one of the most valuable assets you can have.

High Responsiveness: Having an employee constantly monitoring a live chat on your website will dramatically improve client interaction and approval. Simple actions like these demonstrate to your consumers that you are concerned about their needs and are willing to address any difficulties that may occur at any time.

Competitive Advantage: Providing service 24/7 is a terrific approach to set yourself apart from the competition. Consider how major corporations such as Amazon, Apple, Sky, and others use 24/7 customer service to stay ahead of the competition. You may do the same with outsourcing.

Efficiency: Because support is available around the clock, no single shift is overburdened. Instead of starting the day with a backlog of cases and sitting there for the entire shift, your support team will be able to manage a steady flow of issues in a timely and efficient manner. Each consumer will receive the attention they demand and deserve, and their loyalty will reflect this.

Remember that today’s customers are better informed, which has increased the demand for excellent customer service. Customers rely on and anticipate support when they use your service or buy your goods. Remember that if you keep customers waiting, your rival is merely a click away.

Votiko can help you take advantage of the global availability that outsourcing may provide. We’re open 24/7, so no matter what time zone you’re in, we’ve got you covered.