Top Reasons Your Answering Service Should Be Available 24/7
A live answering service that is available 24 hours a day, seven days a week is critical for your company’s growth and excellent customer service. We’ll go through the top five reasons why you need your answering service to be available 24 hours a day, seven days a week in this blog.
Provide excellent customer service
If you share our basic beliefs, you understand that providing excellent customer service is a top priority for your company. Your customers are the lifeblood of your company, and you want to give them the best experience possible every time they engage with you.
Unfortunately, if your answering service isn’t available 24 hours a day, your customer service may suffer. You’ll still want to receive after-hours calls as a business owner or manager, so you’ll probably set up a business voicemail or an automated voice system.
While this allows you to keep track of all after-hours calls to your business, it isn’t the best option for callers. In fact, 80% of callers do not leave a voicemail because they believe no one would hear it. It’s also no secret that callers are frequently irritated by automated voice systems.
Dependability
Reliability might be an issue when relying on your receptionists and customer service representatives to answer calls that your answering service is unable to pick up owing to their limited hours. Call answering may be disrupted due to vacations, sick days, or family crises. You can rest assured that your callers will always hear a live voice on the other end of the line with a 24/7 answering service, and you won’t have to worry about personnel scheduling.
Expand Your Company
Getting additional clients by booking more jobs and/or appointments is a guaranteed strategy to expand your business. A phone call is one of the most typical ways for new consumers and clients to schedule with your company.
In fact, 50 percent of those polled claim they use the phone to schedule additional appointments. What is their biggest reservation about booking an appointment over the phone? Being put on hold for an excessive amount of time or not being able to reach the office because you called after hours.
When a caller is placed on hold for an extended period of time, receives voicemail, or hears an automated speech system, they are likely to hang up and phone another supplier.
Don’t let something as easy as a missed call cost your firm new business.
By partnering with a quality 24/7 answering service, your customers will always be connected to a live person who can answer their inquiries, book appointments, and convert them from caller to customer.
Save money
When you and your staff are busy or clocking off for the day, a telephone answering service is ideal since its operators can handle calls. However, if your answering service isn’t available around the clock, you risk missing a crucial call.
Most business owners and call centre managers combat this by paying overtime to personnel who answer calls late at night or on weekends. Overtime can soon add up, and even if you entrust an employee with midnight responsibilities, you can’t ensure that every phone call will be answered promptly and professionally.
Consider a caller who wakes up your overtime employee at 2 a.m. They aren’t answering on the first few rings, and they aren’t answering with the best tone of voice. How could they do that? They were only a few seconds ago dreaming!
No matter what hour your callers need you, a premium answering service will offer you with competent and empathetic operators. You’ll also save money in the long run.
Relax and unwind
Running and managing a business is time-consuming and difficult, but nothing is more irritating than a business phone that never stops ringing!
This can be especially difficult if you personally handle all of your business calls, as a day off work usually entails continuing to answer such calls. Calls can still pile up for larger organisations with receptionists or customer service reps, and staff may become overwhelmed.
Give yourself and your staff the assurance that all of your business calls will be professionally and compassionately answered, even when you are away from the office.
