What Are the Advantages of Outsourcing Customer Service to Votiko?
There are several and well-documented advantages to outsourcing customer support to the Philippines. There’s a reason why the finest firms in the world outsource customer support to the Philippines.
Did you know that outsourced customer care teams account for over 70% of the Philippines’ whole Business Process Outsourcing (BPO) industry?
After all, there’s a reason the Philippines is known around the world as the “Call Center Capital of the World.” Every day, more than 500,000 Filipinos are on the phone, providing their distinctive brand of polite and great customer service to businesses of all kinds all across the world.
For this reason, several corporations in the United States, the United Kingdom, Australia, Canada, and Scandinavia have chosen to outsource their English language customer service to the Philippines!
In today’s world, outsourcing customer service is more than simply putting a group of individuals in a room all day to answer phones. Customers have grown accustomed to instant gratification as a result of the on-demand economy, where all you have to do is press a button to have food delivered, a car picked up, or a massage ordered, and this includes their expectations of what constitutes good customer service; they want their issues resolved quickly and they want it now! It doesn’t matter which station they pick.
Every day, customers are becoming more and more demanding. Leave the heavy lifting to the professionals at Votiko. We’ll keep your team up to date with weekly updates while escalating serious concerns to your internal team so you don’t miss a beat.
Increased adaptability
Outsourcing isn’t always about cost-cutting or reducing assistance. Instead, it’s a method for businesses to offer themselves the flexibility to swiftly add more support capacity when they need it, without having to commit to employing full-time personnel, which can take at least a few weeks.
Having this level of flexibility can be a game changer for many organisations that deal with seasonal increases in volume, such as e-commerce, but don’t want to worry about letting workers go when the lines are calm.
You’ll have access to a big and highly qualified talent pool.
In contrast to most Asian countries, English is the most widely spoken language in the Philippines, and outsourcing is the most popular sector. Companies may swiftly and simply hire a ready and willing workforce.
Every year, universities produce tens of thousands of talented and trained individuals. If you’re wanting to establish a team in another country, you’ll appreciate having access to such a big talent pool that speaks excellent English at a fraction of the cost. Simply said, getting the skills you require is considerably cheaper and easier in the Philippines.
You can save a lot of time by outsourcing (and money)
It’s no secret that working in customer service can be a stressful job, which is why companies invest a significant amount of money each year in keeping employees happy in order to maintain good customer satisfaction rates.
It’s a full-time job to find and manage employees that are customer-focused, can deal with tough customers, and can remember facts about your product or service. Trying to run and expand a business while keeping all of that in mind would be stressful for anyone.
As a bonus, because outsourcing necessitates documenting and analysing your workflow in order to train and get the most out of your overseas staff, this will provide you with the impetus you need to review and enhance your SOPs (Standard Operating Procedures).
24 Hours A Day, 7 Days A Week
It doesn’t take a rocket scientist to figure out that the potential benefits of providing 24/7 coverage are HUGE in an age of increasingly high customer expectations, when customers want to be able to reach you whenever it is convenient for them.
You probably offer your products and services on the internet, and since the internet never sleeps, the same principle should apply to your customer care department. They’ll just go somewhere else if you’re not present to answer inquiries or fix difficulties that emerge while they’re shopping, it’s that simple for them.
You can’t just tell your consumers to “come back tomorrow!” Unless your company can guarantee 24/7 coverage, outsourcing your customer communication to a seasoned supplier is your best bet if you want to avoid wasting money.
Litigation Risk is Significantly Reduced
Many corporations and top executives in industrialised countries have to deal with lawsuits (often frivolous) from their in-house personnel on a year-to-year basis. When you outsource, however, the legal risk is totally handled by the outsourcing provider, so you won’t have to worry about litigation or internal politics.
Healthcare Costs Have Dropped Significantly
You will not be responsible for supplying health insurance, perks, taxes, or other expenditures that can cost a business owner an arm and a leg if you create a team abroad. The outsourcing partner is responsible for the entire expense.
Management Efforts Have Been Significantly Reduced
If you choose the proper BPO provider, you’ll benefit from an experienced and competent HR and management team that will ensure your team is performing at its peak.
While you’re still in charge of training and task assignment, you can let go of ensuring that your employees show up on time, dealing with vacation and sick leave reporting, and filing tax returns, among other things. All of that will be taken care of for you, allowing you to concentrate on what you do best.
Increased concentration
Let’s face it: most business owners have never ran a customer service department and have no idea how to set up processes, choose tools, or even define excellent customer care.
You may focus your important time on establishing and growing your business by outsourcing your non-core competencies, such as customer service, to an expert. Instead of dealing with minor office difficulties and operational necessities that don’t add anything to the bottom line and distract you from the main aim, you can focus on the things you genuinely enjoy doing, such as inventing your products and conducting sales.
In a nutshell, cost savings, access to a bigger pool of competent labour, flexibility, and lower risk of lawsuits are all advantages of outsourcing your customer.
Leaving your customer service operations to the professionals is the best approach to make your brand more accessible, and it’s the first step in creating a pleasant customer experience. It’s also one of the most rewarding decisions your business will ever make.
