WHY IS EMAIL SUPPORT ESSENTIAL FOR YOUR COMPANY?
Email support is one of the oldest, yet underutilised, forms of digital contact today. The majority of customers nowadays prefer to call or interact with a corporate representative over the phone. However, considering the manpower required to complete all of the work required and handle several clients at the same time, having a large phone support or staff that is responsible for answering chats can be a significant financial strain on the organisation. Despite the fact that technological advancements have pushed email back into the background, it remains one of the most crucial channels of communication. The reason is simple: every email you send out to your clients has a personal touch, whether it’s about upcoming promotions or something to do with the continuous maintenance of the service. The person on the receiving end understands that the email was written by someone who genuinely cares about them and wants to assist them with their problem.
It is impossible to keep track of all the information that is sent within and outside business these days, when most organisations are turning green and adopting the paperless trend. Email support, on the other hand, is useful when you need to search through data to get the information you need rather than digging through a stack of paperwork, which will also become outdated in the near future. In today’s fast-paced corporate environment, email is the most cost-effective and dependable means of communication. It also helps you leave a paper trail while keeping track of any information communicated between two parties.
There are various advantages to utilising email, but the following are the most important:
Communication is simple and quick:
You may reach out to your customers all over the world with email support, and you won’t have to worry about their varying time zones or availability. It gives you an advantage over your competition because you don’t have to spend several hours on the phone leaving messages or waiting for someone to pick up the phone and give you an answer. You can send your message via email, and you will receive a response whether you are available or not after they arrive at their workplace.
Large-Scale Communication
Consider sending an update or reminder to hundreds of employees who work for your company via the traditional postal mail system if they are dispersed across the country. Even if they are in the same building, you will need to send someone in person to have each employee sign the memo to ensure they are up to date, which will take many hours. However, with email, you can send this information to all of your organization’s members with a single click. There’s no need to print everything out and provide copies for everyone. Simply attach the document and send it.
Email Support at a Low Cost
If you had to hire a messenger every time there was an update or some information that needed to be passed on to other members of the organization, or you needed to inform your customers about an upcoming promotion, it would have cost you thousands of dollars over time, not to mention the cost of printing and packaging everything, but with email, you can do all of this in no time and without any cost. It also allows you to keep track of every contact between you and any other person, and it is there for you to review whenever you need it, rather than having to sift through mounds of documents to find information provided at a specific point in time.
Available 24/7
When you use email support, you don’t have to wait until you go to the office to check your mail or read through your mail to see if there’s a document you’ve been waiting for. Every smart phone comes with basic email settings that may be modified to allow you to send and receive emails. So, whether you’re in the office or out golfing with your colleagues, you’ll always have all the information you need. You may communicate with your company and clients 24 hours a day, 7 days a week, regardless of their time zone or location.
Confidentiality
When it comes to sharing confidential information, email is extremely secure. You don’t have to rely on ordinary mail to deliver your documents, and you don’t have to pay extra to have them delivered in person. Emails are secure, and they can be further encrypted to ensure that all information exchanged through them is only accessible to the person who is supposed to receive it, and no one else.
What can we do to assist you?
Votiko has been in operation for almost a decade, and we’ve spent hundreds of hours providing support and assistance to a variety of clients and customers all over the world. Our agents are well-trained professionals who appreciate the importance of confidentiality and organisational integrity. All information transmitted between consumers and our staff is encrypted and monitored using cutting-edge technology to ensure that there are no errors or omissions in communication. We are proud to state that we have never failed to meet our committed SLA. To ensure the quality of service, we provide monthly reports to all of our clients.
We not only give standard email support, but also Email Marketing, in which our internet marketing experts ensure that all emails sent through them are sent to customers’ inboxes rather than spam bins. They employ a variety of strategies, meta-data, coding, and content to ensure that emails sent through a marketing email campaign are regarded as safe and arrive in the inbox rather than being designated as spam, which could result in an abuse report being filed against the email domain and website. Our online marketing experts know how to spot spam traps and avoid them, ensuring that your marketing spend is spent wisely and effectively.
