Spark Energy Lead Generation
July 1, 2016Hello, may I speak to the person who handles the PSE&G bill?
This is [Agent Name], calling on behalf of Spark Energy. Spark Energy is not your utility, but an approved supplier participating in the alternative energy choice program.
This call is recorded for quality purposes.
[Customer Name], PSE&G now offers you a choice in your electricity supplier. Did you know that when you choose Spark Energy, not only you can lock into a fixed rate of
12.29 cents per kWh for 12 months? Also, this is a 100% green energy product which means you are using only green electricity. This is a perfect opportunity to lock into a rate for a full year and avoid any gas price increases.
PSE&G will continue to read your meter, provide your emergency customer service, and bill you just like they always have. Your switch will not impact your electric service reliability. Spark will simply be your new, low cost electricity provider.
With this service we have a low, monthly account maintenance fee of $4.95. Because Spark will lock in this fixed rate for 12 months, there is a $100 Early Termination Fee if you decide to switch before the end of your 12 month fixed-rate term. If you take no action at the end of your 12-month contract term, you will auto-renew onto a month-to-month contract at a competitive, variable rate.
[Customer Name], if you have a copy of your electric bill, I can confirm some basic information and get you started. It doesn’t have to be the most recent bill; one you’ve received in the last few months will be fine.
Bridge to Gas (if applicable)
And, while I’m thinking about it, do you also have a natural gas account?
If yes: What utility provides your service?
If no: I apologize, but unfortunately the offer I have available is only for PSE&G customers
If PSE&G: Perfect!
PSE&G Gas Offer
The Spark Preferred 12 gas plan offers a fixed rate of 79.9 ($0.799) cents per therm for 12 months, which will protect you from any rate increases. There are no monthly service fees or early termination fees with this offer, so you may cancel at any time. At the end of your 12-month term, you plan will roll to a month-to-month variable rate. And just like your electricity plan with Spark, PSE&G will continue to read your meter, provide your emergency customer service, and bill you just like they always have.
(Back up Offer- 12 month Fixed Product)
Spark Energy can also offer you a lower rate product (compared to the Green Product) at 11.59 ($0.1159) cents per kWh for 12 months. This is a perfect opportunity to lock into a rate for a full year and avoid any gas price increases.
Now that you have your bill ready, we can begin to confirm some basic information to ensure that [Both/ your gas/ your electric] account(s) are established with Spark Energy.
Customer Information to be collected/confirmed (Complete as needed for Electric, then Gas)
- Service Address
- Is your billing address the same as the service address? [If not, collect the billing address.]
- How does the name appear on the bill?
- May I have your telephone number? (Confirm telephone number)
PSE&G ELECTRIC INFORMATION
- Great, thanks. Now do you see the 20-digit ELECTRIC POD ID located on the top center of the page by the ELECTRIC delivery charges? May I have that now, please?
- And would you please confirm your Rate Schedule? The rate schedule is located to the right POD ID number
- Do you have an email address you would like to provide where Spark can send you important account information
- Other than the account I just verified with you, do you have any other PSE&G electric accounts at this or any other location?
IF PSE&G GAS, CONTINUE
- Is your service address & billing addressing the same as your electricity account? [If not, collect the service/ billing address.]
- May I please have the 20-digit GAS POD ID located on the top center of the page by the GAS delivery charges? – Please make sure you are looking at your Gas charges and not the electric
- And would you please confirm your GAS Rate Schedule? The rate schedule is located to the right of your GAS POD ID number
- Do you have any other gas accounts other than the account I just verified with you, at this or any other location?
Just to confirm, [Customer Name], are you 18 years old and the person authorized to enroll your account[s] in PSE&G’s alternative energy choice program? [NOTE: Customer must say ‘Yes’]
While you have the bill handy, why don’t you jot down Spark Energy’s customer service number in case you have any questions between now and when you receive our welcome letter in the mail. The customer service number is 1-877-547-7275
Summary
Just to summarize, remember that PSE&G will continue to be your utility company for delivery services and will respond in emergencies and provide storm restoration services. Switching is not mandatory; you may remain with your utility for electric or gas service. Your oral acceptance of this offer is an agreement to initiate service and begin enrollment.
If enrolling in ONLY PSE&G Electric (Spark Advantage Plus 12)
You’ll see Spark Energy as your electric supplier on your PSE&G bill with a rate of 11.59 cents per kWh for the next 12 month, along with a monthly account maintenance fee of $4.95. If you decide to switch before the end of your 12 month fixed-rate term, there is a $100 Early Termination Fee.
If enrolling in ONLY PSE&G Electric Spark Green Advantage Plus 12)
You’ll see Spark Energy as your electric supplier on your PSE&G bill with a rate of 12.29 cents per kWh for the next 12 month, along with a monthly account maintenance fee of $4.95. If you decide to switch before the end of your 12 month fixed-rate term, there is a $100 Early Termination Fee.
If enrolling in ONLY PSE&G Gas
You’ll see Spark Energy as your gas supplier on your PSE&G bill with a rate of 79.9 cents per therm for the next 12 months. Again, there is no monthly service fee or early termination fees with this offer, so you may cancel at any time.
Dual Fuel Enrollment (Gas & Electric Spark Advantage Plus 12)
You’ll see Spark Energy as your electric and gas supplier on your PSE&G bill. You will have a gas rate of 79.9 cents per therm for the next 12 months. There is no monthly service fee with your gas service and there is no early termination fee with this offer. For your electric services, you will have a rate of 11.59 cents per kWh for the next 12, along with a monthly account maintenance fee of $4.95. If you decide to switch before the end of your 12 month fixed-rate term, there is a $100 Early Termination Fee.
Dual Fuel Enrollment (Gas &Electric Spark Green Advantage Plus 12)
You’ll see Spark Energy as your electric and gas supplier on your PSE&G bill. You will have a gas rate of 79.9 cents per therm for the next 12 months. There is no monthly service fee with your gas service and there is no early termination fee with this offer. For your electric services, you will have a rate of 12.29 cents per kWh for the next 12, along with a monthly account maintenance fee of $4.95. If you decide to switch before the end of your 12 month fixed-rate term, there is a $100 Early Termination Fee.
In the next few days, Spark Energy will mail you a welcome letter and our written Terms of Service reconfirming what we just discussed. PSE&G will also mail you a letter confirming your switch to Spark Energy for [natural gas/ Electric] supply. If you decide to cancel your enrollment with Spark Energy, you must call Spark Energy or PSE&G within 7 days from the date of the PSE&G confirmation letter. You can reach Spark Energy at 1-877-54-SPARK. If you cancel later, any cancelation fees, if any, will be applied.
