brief about the Call Center Industry: Call centers can make or break the face of a company. Their importance can never be underestimated. The high payout structure in maintaining an in-house contact center has given way to companies outsourcing their call center operations. Like wise, there is also a vast difference in the operational cost of an on shore contact center and an off shore...
There is no debate on the critical importance of customer onboarding. Customer onboarding is as important, or maybe more than the sales process. The Sale is merely a beginning. But what defines an onboarded customer? If you ask companies what customer onboarding is, chances are you will receive different answers. Some define onboarding as a technical or functional dissemination, some equate it to value delivery, and...
How to Achieve Incredible Results in Your Company by Improving The Business Processes of Your Call Center
As a business owner, a call center is critical for your company. This is because it’s one of the few strategic ways to engage with your customers, get their feedback, know their pains and improve on your business processes. Surprisingly, company owners fail to measure their call center’s success through a range of important metrics such as first call resolution, adherence to schedule, self-service accessibility, contact...
1. Focus on Identifying Their Problem!! Project yourself as a helper and a solution provider. Don’t focus too much on your product, rather focus on the value it provides to your customer. Learn to sell the benefits of your product – By that we mean DEMONSTRATE to the consumer just how your product will change their lives. Use real and practical examples that your consumer...