John, Owner at TopNotch Consulting
Votiko’s enquiry handling service has been a game-changer for our business. Their agents are responsive, proactive, and deliver exceptional service round the clock.
Enquiry
Handling
24/7 enquiry handling, so every question and lead gets a quick answer.
An enquiry, or inquiry, is any question or request someone sends your business. It might come by phone, email, live chat, social media, a website form, or an ad. Our enquiry handling team answers each one quickly, shares the information you approve, collects the details you need, and passes it to the right person on your team. Nothing gets lost, day or night.
Why Businesses Outsource Enquiry Handling
Most lost customers aren’t lost because of price. They’re lost because nobody answered their question in time. Here’s what changes when every enquiry gets a quick, helpful reply.
Faster replies to every enquiry
People who ask a question are usually comparing you with other businesses, and the first one to reply often wins. Our team answers calls, emails, chats, and form enquiries quickly, 24/7, so new leads hear from you while they’re still interested, not days later.
A front office that never closes
Think of us as your virtual front desk. We answer in your business name, share the information you’ve approved, collect each person’s details and needs, and send the enquiry to the right person on your sales, service, or admin team, with nothing missed.
Every enquiry treated with care
A first question is often a person’s first contact with your business. We listen properly, answer clearly and politely, and record every enquiry, so even people who aren’t ready to buy today leave with a good impression and come back when they are.
How Our Enquiry Handling Service Works
Whether someone calls, emails, chats, messages you on social media, or fills in a form on your website, every inquiry goes through the same simple steps:
- We replied quickly. Calls are answered live, and emails, chats, and form inquiries get a fast, personal response.
- We find out what they need. A few simple questions tell us who they are, what they’re looking for, and how urgent it is.
- We answer with your approved information. That includes prices, services, availability, opening hours, and next steps.
- We collect the details. This includes your name, contact information, requirements, and anything else your team needs to prepare a quote or follow up.
- We take the next step. That might mean booking an appointment, a viewing, or a demo, or arranging a callback.
- We send it to the right person. Sales inquiries go to sales, service requests go to service, and complaints go to the right manager, with every detail recorded.
Enquiries Covered 24/7, on Every Channel
Questions don’t stop at closing time. Many people send enquiries at night, on weekends, or right after seeing your ad. Our team covers them around the clock, so new leads hear back while they’re still interested, instead of finding a competitor first.
Quote Requests and New Leads Handled Right Away
Someone asking for a quote is ready to spend money. They just want to know it’s worth it. We reply quickly, ask the questions your team needs, like size, location, dates, budget, and requirements, and send a complete quote request to your team. Your staff can price the job straight away instead of chasing missing details, and the customer hears back while they’re still keen.
A Great First Impression in Every Industry
For many people, their first enquiry is their first contact with your business. We learn the questions your customers ask most so that the first reply is accurate, friendly, and useful.
Turn More Enquiries Into Customers, on Your Schedule
You choose when and how we help. Most businesses start with one of these options and change it as they grow:
- Full enquiry handling. We handle every enquiry, on every channel, 24/7.
- After-hours cover. We take over when your office closes, including evenings, weekends, and holidays.
- Overflow support. We step in when your team is too busy to reply.
- Selected channels only. For example, just your website forms and emails, or just your phone line.
Whatever you choose, every inquiry gets a quick reply, a clear next step, and a follow-up if it’s still open. You get a simple record of who asked, what they needed, and what happened next.
Loved by the world’s most innovative brands
Votiko has provided seamless service to more than 50+ industry-leading clients.
Common Questions About Enquiry Handling
Enquiry handling means receiving and managing the questions and requests people send to your business, whether by phone, email, live chat, social media, website forms, or ads. A trained team answers each enquiry, shares approved information, collects the person’s details, and sends the enquiry to the right person for the next step. The goal is simple: no question or lead is missed.
Yes. “Enquiry” is the British spelling and “inquiry” is the American spelling, and both mean the same thing here. An inquiry handling service, common in the USA and Canada, does exactly the same work: answering customer questions and requests and making sure each one reaches the right person.
An enquiry handling service is an outside team that manages your customer and sales enquiries for you, in your business name. They reply quickly, answer common questions, collect the details your team needs, book appointments or callbacks, and pass every enquiry to the right department. You get organized, ready-to-act leads instead of a pile of missed calls and unread messages.
We handle enquiries from:
- Phone calls
- Emails
- Live chat on your website
- Social media messages and comments
- Website contact and quote forms
- Enquiries from your ads, such as Google or Facebook lead forms
You can choose all channels or only the ones you need.
Call answering mainly makes sure your phone calls are answered and messages are taken. Enquiry handling covers every channel and goes a step further. It asks questions to understand each enquiry, collects full details, books the next step, and routes the enquiry to the right team. Our Call Answering page explains that service in more detail.
As quickly as possible, ideally within minutes. People who send an enquiry are often contacting several businesses at once, and the first one to reply usually has the best chance of winning the customer. Slow replies, even by a few hours, can mean the lead has already chosen someone else.
We collect the details your team needs to act, which you decide during setup. That usually includes the person’s name, phone number, email, what they need, their budget or timing, and how they found you. For quote requests, we also gather job details like size, location, or dates, so your team can price the work straight away.
Yes, if you’d like us to. We ask a few simple questions you agree on, such as what the person needs, when they need it, and whether it fits your service area or budget. Serious leads go straight to your sales team, while general questions are answered on the spot.
Yes. When an enquiry is ready for the next step, we can book a consultation, a property viewing, a service visit, or a demo straight into your calendar, following your availability and rules. Our Appointment Setting page explains this in more detail.
We never guess. If an enquiry needs your team’s input, like a custom price, a technical question, or a complaint, we record every detail, tell the person what will happen next, and send it to the right person on your team right away. We also follow up on open enquiries, so nothing is forgotten.
Yes. Our team handles enquiries 24 hours a day, 7 days a week, including nights, weekends, and holidays. Many people send enquiries in the evening or right after seeing an ad, and replying while they’re still interested makes a big difference.
Yes. You can choose full enquiry handling, after-hours cover only, overflow support when your team is busy, or selected channels only. Many businesses start with after-hours or overflow cover and expand later.
Yes. We answer listing and rental enquiries, ask about budget, location, and property type, book viewings, and send qualified buyer and renter leads to your agents. For property managers, we take tenant questions and maintenance requests and route urgent issues by your rules.
Yes. We answer questions about services, opening hours, and insurance acceptance, take new patient enquiries, and help with appointment requests. Urgent matters are passed to your staff following your clinic’s procedure, and anyone describing an emergency is told to call 911. We never give medical advice.
Yes. These businesses get many quote and estimate requests. We collect the job details, such as addresses, dates, home or vehicle details, and special requirements, and then book estimates or send complete quote requests to your team.
Yes. We answer availability and booking enquiries, collect guest details and special requests, handle group and event enquiries, and send booking requests to your team or booking system, following your policies.
Yes. We answer general questions, collect quote request details, explain your approved next steps, and book calls with your licensed advisors. Account-specific or sensitive questions are passed directly to your team.
In healthcare, we support medical practices, medical clinics, healthcare providers, home care services, and health insurance companies. In property and travel, we work with real estate companies, property management firms, Airbnb hosts, hotels and resorts, and travel and hospitality businesses. For local services, we support cleaning companies, auto repair shops, moving and storage companies, and pet services. On the business and online side, we work with finance, logistics, e-commerce, dropshipping, telecommunications, technical support, camera and virtual surveillance, and virtual assistant companies.
Each enquiry is sent to you in the way you prefer, such as email, text, your CRM, or your help desk tool. It includes the person’s details, what they asked, what we answered, and the next step. Urgent or high-value enquiries can be flagged so your team sees them first.
The cost depends on how many enquiries you get, which channels you want covered, which hours you need, and how much our team does with each enquiry. Some businesses need full 24/7 coverage, while others only need after-hours or overflow help. The easiest way to find out what fits you is to start the 7-day free trial or contact us for a clear quote.
