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The digital customer journey: Understanding the role of the contact center in creating a connected experience

16

Mar 2021

The digital customer journey: Understanding the role of the contact center in creating a connected experience

The digital customer journey is very different from a physical shopping experience, yet it is very much the same. With the ever-changing needs of the consumer, it can be difficult for businesses to keep up and ensure that customers have a seamless buying journey from start to finish and beyond. Of course, to understand this journey, you have to know what it is, how it...

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Why you should Outsource Help Desk and Phone Answering Services?

03

Apr 2019

Why you should Outsource Help Desk and Phone Answering Services?

While running a business, who don’t want to maximize their profit while keeping a strict check on expenses? The entire purpose of doing business is to earn a handsome return. You may say that other aspects also matter but you cannot deny that the Paramountcy of monetary compensation is the real driver of every business. This is the reason that outsourcing is such a followed...

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3 reasons why Outbound Call Centers are reliant on Automatic Dialer System

29

Jan 2019

3 reasons why Outbound Call Centers are reliant on Automatic Dialer System

In today’s hyper-competitive era, every business owner wants to ascend the throne of the market. For the same reason, companies of all sizes avail call center outsourcing services from recognized vendors. Generally, SMEs avail inbound call center services so that nothing can make a negative impact on the customer base. However, services from outbound call centers get availed so that business can grow with better pace. In...

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