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The most important advantages of Live Chat for businesses.

04

Aug 2021

The most important advantages of Live Chat for businesses.

A simple approach to evaluating if a company is likely to surpass its competitors is to go to their website and look for a live chat window. If there’s a box in the corner giving live customer care, you can guarantee the company’s customer service, conversion, retention, and satisfaction are all above average. For organisations, there are various advantages to using live chat. Live chat...

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Why is it so important to have customer support available 24/7?

03

Aug 2021

Why is it so important to have customer support available 24/7?

Consider this scenario: you’ve worked a long and arduous day, but you’ve finally earned a vacation. You take care of your children, clean the house, and prepare dinner when you get home from work. Even though you are fatigued, once the kids are in bed, you finally have time to finish your trip preparations and sit down in front of a computer to handle them....

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10 Reasons to Manage Your Vacation Rental with an Airbnb Management Company

03

Aug 2021

10 Reasons to Manage Your Vacation Rental with an Airbnb Management Company

The concept of space-sharing and vacation rentals through companies like Airbnb has exploded in popularity in recent years, particularly in the world’s major cities. Many property owners are weighing the effort necessary against the potential profits of riding this wave in such a fast-growing sector. While it may appear to be a lot of work and perhaps a little danger, many property owners are reporting...

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Proven Outbound Call Centers can help you grow your business quickly.

02

Aug 2021

Proven Outbound Call Centers can help you grow your business quickly.

Call centers are an important part of today’s companies’ operations. In most cases, call center processes can be separated into two categories: inbound and outbound. While inbound call centers are commonplace and used by almost every firm, outbound call centers are more difficult to implement and are not used as frequently. The required level of competence and expertise varies. Agents at outbound call centers must...

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Outsourcing Customer Support: A Beginner’s Guide

02

Aug 2021

Outsourcing Customer Support: A Beginner’s Guide

Customer service has become the backbone of any modern organisation, especially those in eCommerce and SaaS, in today’s market, when consumers have more choices than ever before. However, a corporation may not have the resources or the willpower to provide excellent customer service at all times. That’s where customer service outsourcing comes into play. But where do you start if you’ve never outsourced customer service...

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