Jonathan Stephens, CEO, Audio Advice
“Votiko has been a great partner in helping us deliver the experience we are striving for when customers reach out to us.
24/7 Airbnb
Support
24/7 Airbnb support
and co-hosting for
hosts who want their
time back.
What Our Airbnb Co-Host Team Handles for You
From the first guest question to the final review, the day-to-day work of hosting is covered. You choose the tasks, and we follow your house rules and your way of doing things.
Reviews and Damage Claims
Thank-you messages go out after every stay, reviews are tracked, and replies are drafted for you to approve. If a guest damages something, photos, receipts, and repair quotes are gathered before Airbnb’s claim deadline.
24/7 Guest Communication
Every guest message gets a fast, friendly reply, day or night, from the first question to after checkout. Urgent issues reach you or your local contact right away.
Multi-Calendar Booking Management
All your bookings from Airbnb, VRBO, and Booking.com are kept in one view, so dates stay in sync and double bookings are caught before they happen.
Check-Ins and Check-Outs
Guests get clear directions, parking details, and door codes before they arrive, plus checkout reminders before they leave. If a lockbox won’t open, someone helps right away.
Guest Screening and House Rules
Booking requests are reviewed against your criteria and Airbnb’s rules. Your house rules on guest numbers, parties, pets, and quiet hours are explained clearly before arrival.
Cleaning, Laundry, and Maintenance Coordination
Your cleaners are booked between every stay, linen and supplies are tracked, and local repair people are called when the AC stops working or a pipe leaks. You get updates until the job is done.
Pricing Support
Nightly rates, weekend prices, and minimum stays are reviewed for holidays, local events, and busy and quiet seasons. Changes are made only with your approval.
Airbnb Guest Communication
and Calendar Management
Guests need help at five moments, and someone answers at every one:
- Before booking: questions about beds, parking, pets, and dates.
- After booking: a welcome message and your house rules.
- Before arrival: directions, door codes, and check-in time.
- During the stay: Wi-Fi help, extra towels, or a broken appliance.
- After checkout: a thank-you note and a review reminder.
One Calendar for All Your Bookings
If you list on Airbnb, VRBO, and Booking.com, keeping the dates in sync is where double bookings happen. Past, current, and upcoming reservations are kept in one place, calendar syncs are checked, and clashes are flagged before they turn into a cancellation. Dates are blocked for repairs or your own stays, and every booking change is passed on to your cleaning schedule, so the property is always ready for the next guest.
24/7 Airbnb Guest Messaging
Guests message at midnight, on holidays, and from other time zones, and Airbnb tracks how quickly hosts reply. Your messages are answered around the clock using your property guide and approved replies, so guests get clear answers fast. Requests like extra towels are passed to your cleaner or local contact straight away, and anything that needs your decision is flagged to you with all the details.
Easy Airbnb Check-Ins and Check-Outs
Before arrival: guests get clear directions, parking details, the door code or lockbox steps, and your check-in time, sent at the right moment so it doesn’t get lost in their inbox.
On arrival day: if a code doesn’t work or a guest can’t find the entrance, someone helps right away. Your local contact is called if physical help is needed.
Before departure: guests get a friendly checkout reminder covering keys, rubbish, and checkout time, and your cleaner is told the moment the guest has left.
Guests settle in without stress, and you don’t have to explain the same steps for every booking.
Cleaning, Laundry, and Maintenance, All Arranged for You
After every checkout, your chosen cleaner is booked, reminded, and asked to confirm the job is done, with photos if you want them, before the next guest arrives. Linen, laundry, and supplies like toilet paper and soap are tracked, so nothing runs out mid-stay. If the air conditioning stops working, the power goes out, a pipe leaks, or a window breaks, your local repair person is contacted, a visit is scheduled, and the guest is kept updated until it’s fixed. Emergencies follow your urgent contact list. Remote agents arrange and follow up on the work, and local professionals do the hands-on jobs.
Airbnb Guest Screening and House Rules
Every booking request is checked against your criteria, such as verified ID, past reviews, guest numbers, pets, and the reason for the trip, within what Airbnb allows. Your house rules on parties, smoking, visitors, and quiet hours are explained clearly before guests arrive, and anything unusual is flagged to you before you accept. Screening is always fair and respectful and follows Airbnb’s non-discrimination rules, so you protect your home without treating any guest unfairly.
Airbnb Dynamic
Pricing Support
The right nightly rate changes with the season, the day of the week, local events, and how many similar homes nearby are still available. Your calendar is checked regularly to:
- Spot dates that need attention, such as empty weekends, last-minute gaps, holidays, and big local events.
- Compare with similar listings nearby, so your price isn’t too high to book or too low to earn.
- Review minimum stays and discounts, for example weekly discounts or shorter minimums to fill gaps between bookings.
- Suggest price changes for your approval. Nothing is changed without your OK, unless you’ve set clear rules in advance.
Your prices stay up to date, and you still make the final call.
Airbnb Income, Expenses, and Performance Reports
Know exactly how each property is doing without opening a single spreadsheet. Your regular report shows:
- Bookings and occupancy: booked nights, upcoming arrivals, and empty dates.
- Income and costs: booking income, cleaning fees, repairs, and supplies, plus what’s left over.
- Guest feedback: recurring complaints and praise, so you know what to fix or keep.
- Open issues: maintenance jobs, damage claims, and anything waiting for your decision.
Reports come weekly or monthly, per property or for your whole portfolio, so you can make decisions based on real numbers.
Airbnb Support FAQs
No. Airbnb’s support team helps with platform issues such as payments, account problems, and policy questions. Votiko is an independent team that works for you, the host. It handles guest messages, bookings, check-ins, cleaners, repairs, and reviews day to day, and contacts Airbnb on your behalf when a case needs it. Votiko is not part of or affiliated with Airbnb.
An Airbnb co-host helps run your listing. They answer guests, manage the calendar, and arrange cleaning and repairs, while you keep control of your property and big decisions. A traditional Property Manager usually takes over everything, often for a larger share of your income. Remote co-host support gives you the daily help without handing over your whole business.
Airbnb lets you invite co-hosts to your listing and choose what they can see and do, for example calendar only, calendar and messages, or full access. You never need to share your password, and you can remove access at any time. Other platforms and tools are set up the same way, with their own logins.
The cost depends on how many properties you have, how many bookings you get, which tasks you need (messaging only, or full co-hosting with cleaning and maintenance coordination), and whether you want 24/7 coverage. Remote support usually costs much less than a full-service property manager. You’ll get a clear quote, and you can try it with the 7-day free trial.
We help with the things that matter for Superhost status: fast replies to guests, fewer cancellations, a clean and ready property, and quick fixes when something goes wrong. Those are the things guests praise in reviews. We can’t guarantee ratings or Superhost status, because Airbnb and your guests decide those. We never pressure guests or offer rewards for reviews.
Contact us as soon as damage is found. Your cleaner or local contact takes photos, and we gather receipts, repair quotes, and the guest messages. Then we help you send a request through Airbnb’s Resolution Center and, if needed, an AirCover for Hosts claim. Airbnb sets strict deadlines, usually within 14 days of checkout and before the next guest checks in, so acting fast matters. Airbnb decides the outcome.
Yes. If you list on Airbnb, VRBO, and Booking.com, bookings and messages from all of them can be managed together, with calendars kept in sync to avoid double bookings. We can also work inside your channel manager or property management software if you use one.
Yes. Many hosts we support live in another city or country. All guest communication, bookings, and coordination happen remotely, and the hands-on work is done by your local cleaners, handyman, or on-site contact. If you don’t have local helpers yet, we can help you find and organize them.
Anywhere from a single room to a large portfolio. Each property gets its own guide, house rules, contacts, and records, so nothing gets mixed up. As you add more listings, support can grow with you.
