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Business Process Outsourcing

Business Process Outsourcing(BPO)

Votiko has a wealth of experience in providing business process outsourcing (BPO) solutions for some of the world’s leading healthcare insurers, medical device manufacturers, pharmaceutical companies and healthcare providers.

VOTIKO works as an extension of the client’s enterprise and helps telecommunications companies unlock the potential of their value chain. The VOTIKO telecommunications outsourcing solutions comprise a range of BPO services such as call center outsourcing, finance and accounting outsourcing, billing operations outsourcing and other core / non-core processes. By adopting the VOTIKO telecommunication outsourcing solution, companies in this sector drive growth, achieve cost efficiencies, improve customer retention and improve new service innovation.

Competitive telecommunication costs, well-developed technology and a team that is highly computer literate and well educated are the fundamentals of our strength. The wide span of our proficiency across numerous technologies and platforms allows us to handle any kind of IT prerequisite today. Needless to say, this is coupled with our extensive experience in the Customer Service domain in Hospitality, Media, Financial Services, and Business Process Outsourcing segments. A service that provides our clients with the greatest chance of communicating with their end customers. We do B2B and B2C services including both inbound and outbound calls. We have a dedicated and well trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner

Call Center

Outbound Call Center Services

It is the mission of Votiko to provide our clients with top quality call center services 24 hours-a-day that provide the greatest chance of communicating with end customers. We do B2B and B2C services including both inbound and outbound calls. We have a dedicated and well-trained cadre of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.

Whatever a client’s customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, VSS has the people with the expertise to professionally service your needs.

We can make our statement as one of the most favored and promising call center services providing highly effective telemarketing services.

Votiko is focused to deliver lower costs, increased operational efficiency, improved customer experience, greater return on investment and significant quality improvements by providing the highest quality outsourced customer relationship management in the teleservices industry.
A customer phone function that fields inward service and helps desires and may perform outgoing marketing and telemarketing activities.

  • Outbound Call Center Services
  • B2B & B2C Lead Generation Services
  • Inbound Sales Services
  • Appointment Setting Services

Technical Support

Technical Support

A company’s decision to outsource technical support is based upon many considerations. In the competitive business environment of today, the importance of customer support is increasing. Consumers have several options to choose from in the market and other than price and quality, the post-sale technical support and service they receive is a key factor in attracting new customers and retaining existing ones. Catering to general customer complaints and questions are one aspect of customer support, but what about the technical problems that may arise concerning your product or service? It is essential to devote resources to technical support that will cater to a range of technical problems that the customer may have.

Outsourcing technical support to offshore partners is a business decision and many global companies look for offshore partners to outsource technical support services as they face operational constraints. Technical support outsourcing solutions provided by Interactive World ensure problem resolution for your end customers. We can extend technical know-how to computer hardware, software, peripherals and Internet infrastructure manufacturing companies. These include installation and product support, up & running support, troubleshooting, and user support. Examples of this service include customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem related to their software or hardware, etc.

At Votiko we provide our clients with high-tech technical support outsourcing solutions which includes customer service, product feature / services support and troubleshooting. We have hands on experience in technology support and support diverse hardware and software products. In order to keep technical operations reliable, we combine products from top-tier technology providers with our own customized systems whilst leveraging the finest “know-how”.

  • Sales
  • Up-Sell & Cross-Sell Programs
  • E-commerce Support
  • Lead Generation
  • Technical Support
  • Account Information Updates
  • Inbound Sales
  • Outbound Sales
  • Follow-ups
  • Up-Sales
  • Cross -Sales
  • Billing helpdesk
  • Appointment setting
  • Customer services & support