Email support is one of the oldest, yet underutilised, forms of digital contact today. The majority of customers nowadays prefer to call or interact with a corporate representative over the phone. However, considering the manpower required to complete all of the work required and handle several clients at the same time, having a large phone support or staff that is responsible for answering chats can...
Read More
A large company begins small, but the trick is to dream big and scale quickly. It’s easier said than done when it comes to growing a business. When it comes to increasing operations, small firms that provide customer service through a call center have numerous problems. A virtual call center solution can save money on equipment and installation, as well as reduce attrition, which is...
Read More
The digital customer journey is very different from a physical shopping experience, yet it is very much the same. With the ever-changing needs of the consumer, it can be difficult for businesses to keep up and ensure that customers have a seamless buying journey from start to finish and beyond. Of course, to understand this journey, you have to know what it is, how it...
Read More
While running a business, who don’t want to maximize their profit while keeping a strict check on expenses? The entire purpose of doing business is to earn a handsome return. You may say that other aspects also matter but you cannot deny that the Paramountcy of monetary compensation is the real driver of every business. This is the reason that outsourcing is such a followed...
Read More