Perks of Working as a Call Center Agent
For many years, the business process outsourcing (BPO) industry has existed. It has established itself as a mainstay of the local economy. A call center company, which is one of the most common forms of BPO in the Philippines, can hire more than 1,000 workers to fill their positions. The majority of their applications are from recent grads, which boosts the country’s total employment rate.
However, due to its growing popularity, there has been a lot of controversy in recent years about the burden and repercussions of working in a call center. Unfortunately, some of it has been negative, leading to individuals only hearing negative things about the company.
It is essential to highlight, however, that this business does provide some positive outcomes, like the following:
There will be no discrimination.
Unlike other firms that have strict requirements for the appearance or age of their applicants, most call centers accept people from all walks of life. Anyone in this industry will witness people ranging in age from 18 to 60 working there on a regular basis. This is due to the fact that they are unconcerned about how you look or your age. They are generally concerned with a person’s ability to communicate in English, general knowledge, typing speed, and suitable voice and tone over the phone.
Some firms will even hire college dropouts if they have completed at least two years of college and can impress them with their skill set.
Faster Promotion
Top-performing staff in call centers are frequently promoted, even if they haven’t been with the company for a long time. Being a team member, knowing your stuff, studying all you have access to, and doing your job efficiently are the keys to getting promoted. You should be aware that a promotion does not only entail a greater salary and additional benefits; it also entails taking on more duties.
Teamwork is what makes the dream come true.
The nicest thing about call centers is that they welcome people from all walks of life, which means you’ll meet a diverse group of new coworkers. This is an opportunity for you to not only form a friendship with them, but also to learn a lot from them. Similarly, because of the diverse individuals that make up the workplace, it will never be boring. Furthermore, developing a team spirit will never be difficult because most contact centers have agents seated close together, making it very easy to get to know one another.
Several Welfare and Benefit Programs
The numerous benefits and advantages provided to people who choose to work in a call center are one of the best reasons for them to do so. These businesses are noted for their generous treatment of their employees. Most of them even provide health treatment for them to ensure that they remain in good health. They are aware, after all, of the sacrifices that agents make in order to do their jobs.
Furthermore, these businesses follow a stringent code of conduct with the Philippine government, ensuring that their employees receive the appropriate benefits, such as the SSS, Pag-IBIG, and PhilHealth.
Growth and Development of Skills
Every day, call center agents receive hundreds of calls. The agent has the opportunity to learn a number of abilities that they will require as professionals as a result of these conversations. Every call that an agent receives is unique, which will undoubtedly aid in the development of their interpersonal skills. You’ll learn to adjust, adapt, and communicate successfully with every caller you speak with.
Because contact centers have become more complex than previously, you’ll also learn how to operate the devices and gadgets that agents require. Agents can also improve their communication, active listening, negotiating, encoding, and problem-solving abilities because the majority of calls they receive are for troubleshooting and assisting the caller.
Key Takeaway
Being a call center agent can be challenging at times, but that is true of many careers and professions in numerous disciplines and businesses. It all comes down to what you want to emphasize the most, and some people place a high value on the benefits of their job.
If you are one of them and work as a call center agent (or are considering doing so), pay attention to the items listed above. They can serve as a reminder to be grateful for the opportunities that have come your way.
