REASONS WHY WORKING WITH VOTIKO’S CALL CENTER IS BETTER THAN TAKING CALLS IN-HOUSE
Internally managing all of your inbound business calls can be time-consuming and resource-intensive. Many businesses find that using a call centre is a better option. Here are five reasons why.
Phone calls are the unpredictability of any business. You’re either lucky and get a terrific opportunity, or you’re unlucky and get a dud that takes time, energy, and focus away from more vital duties. Even those time-consuming calls, however, are vital opportunities to deliver excellent service. This is why it’s so important to plan ahead of time how you’ll prioritise and handle your calls. Setting up processes that can be handled by experienced phone agents at a call centre that acts as an extension of your firm is certainly a better alternative for many organisations who have done the math than keeping the distraction alive in the office.
Perhaps it’s time you thought about doing this for your own company. To help you make this decision, we’ve compiled a list of the top 5 reasons our clients feel it’s best to outsource and employ a call centre rather than take calls yourself or recruit an internal resource.
Reasons Why Using A Call Center Is Better Than Taking Internal Calls
Total Availability: Calls are answered 24 hours a day, seven days a week.
You’ll never have to worry about employees calling in sick, restricting phone hours to only the times you or your team can personally be at the office, or missing calls when multiple customers call in at the same time with our large pool of highly capable, well-trained call centre agents working around the clock. You’ll be able to rely on a team of specialists dedicated to handling your business’s specific customer base during the hours that are most convenient for THEM if you have a good call centre team behind you. Never miss another call.
Pay-as-you-go pricing that is both affordable and flexible
Employees are probably one of the most expensive aspects of any firm. Aside from cost, it’s not always easy to verify that every working hour you pay an employee is obtaining the maximum value possible. A smart call centre partner would only bill you for the services and time you consume. This means you’re not paying a set salary in the hopes of getting a return on your investment. Instead, you pay a certain price for a specific service and nothing more. Get more done with less money.
Customer Support Flow Script Co-Created & Real-Time Reporting On Priority Calls
Working one-on-one with your call centre client support representative to co-create a customer support flow script that may assist shape customer encounters into a consistent process is an useful benefit. As the needs of your clients and the demands of your business change, your script can change as well. You may also configure which calls are prioritised, who receives message notifications, and whether those messages are delivered via text, email, phone call, or any other method by selecting a set of rules. Take the guesswork out of customer service by relying on tried-and-true procedures.
Controlling Quality at Your Fingertips
Call recordings between agents and customers can be listened to in advanced call centres. You have direct access to a proprietary call handling technology that allows you to hear both sides of each call, unlike having an employee answer the phone in your office and only hearing one side of the conversation. Examine how successfully your consumer responds to agent responses and make comments as needed for future conversations, as well as tweaking your personalised script. Take advantage of complete transparency and use every conversation as an opportunity to look for ways to improve.
Improve your internal focus
Your company exists to fulfil a certain goal or to solve a specific problem. You can’t afford to waste time, energy, focus, or staff attention on every incoming call if your goal is to do this as successfully and efficiently as possible. Fortunately for you, an experienced call centre partner is built to tackle the special problem of processing these calls successfully and efficiently. They did what they do best while you concentrated on what makes your company special and profitable.
There’s no better time than now to stop allowing calls to eat up valuable time and resources in your company. While each call is vital, outsourcing that function of your firm allows you to focus your efforts on what you do best. Contact an onboarding agent today to see how simple it is to get started. Contact us today for a free consultation to get a taste of what we have to offer!
