Ways Votiko’s Outsourced Call Center Can Help You Build a Better Brand
Why are increasing organisations outsourcing the key contact centre function across industries? Companies are discovering that call centre outsourcing is the greatest option in today’s market, when obtaining and maintaining clients often boils down to the service provided by contact centres. However, how does a customer service call centre help you build your brand?
What Are the Advantages of Having Your Customer Service Needs Outsourced?
Make a Good First Impression on Your Clients
When your firm can’t handle the call volume, a professional Brand Specialist from Votiko isn’t just a “stand-in.” A Brand Specialist’s expectations are the same as, if not higher than, those of your own staff.
To offer a seamless branded experience, our dedicated team members specialise in your brand. Every call or encounter is an opportunity for them to make a fantastic first impression. This represents our corporate culture, as well as our dedication to our partners.
Higher Call Volumes Can Be Handled Easily
To manage your contact traffic, an outsourced call centre partner hires and educates dedicated, qualified Brand Specialists. Because of our employee experience and business culture, Votiko has a low attrition rate. Global Response produces a qualified staff that can grow with you as your contact volume grows by employing stringent hiring and training methods.
Increase the scalability and flexibility of the system
Is there a seasonal variation in your volume? Flexibility and scalability are the hallmarks of an outsourced customer care call centre. It has systems in place to control volume by scaling up or down, as well as capabilities to predict future volume.
When it comes to growing programmes to meet corporate needs, Votiko has decades of experience. We have four domestic locations, and in Q4 we used pop-up offices to supplement our capacity.
Collaborate with a professional who specialises in your brand.
“How will another company ever “understand” our brand the way we do?” is a question that Votiko is frequently asked.
Here’s how we go about doing it. Our clients are welcome to conduct brand training on our campuses (using the train-the-trainer model). Our Brand Specialists frequently visit clients’ offices and/or stores to immerse themselves in the brand’s culture and procedures.
The dining area of Brand Specialists is branded. And, in the case of products, they have access to the product they’re advertising. To better comprehend your consumers’ experiences, they can feel it, see it, and touch it. Our Brand Specialists are frequently heard telling clients, “I use that product, and I adore it!”
They communicate with the company they represent. We organise recurrent product and policy training sessions at the beginning of each season or when new lines of products are launched, in addition to calibrations and frequent meetings between the client and the Votiko Brand Manager.
Retain Clients
By making us an extension of your in-house staff or your sole call centre, customer service outsourcing helps you to enhance your capabilities. We keep you appropriately staffed depending on your call centre KPIs and when your customers need you, regardless of your call volume. Votiko also offers customer retention strategies that are tailored to your brand and objectives.
Improve Client Satisfaction
Make yourself available to your consumers whenever and wherever they need you. Being available may go a long way toward increasing customer satisfaction and providing the kind of experience that keeps people coming back to you. To provide high-touch service and increase customer satisfaction, an outsourced partner can fully connect with your systems.
Make the average order value higher (AOV)
Customer service isn’t a nebulous concept. It’s easy to connect it to your bottom line. Our Brand Specialists are excellent at both creating customer relationships and handling orders. To boost AOV, we use cross-selling and upselling tactics where appropriate. We convert into your customers’ personal shoppers through thorough product and soft skills training. Our Brand Specialists have knowledge of your clients’ purchasing history and can utilise this knowledge, as well as their current order, to suggest further products.
Do you consider customer service to be an expense? It shouldn’t be when salespeople know how to make every customer connection more valuable. The customer care role at Votiko is transformed from a cost centre to a profit centre.
Advanced Technology Access
It’s challenging for any business to stay up with technology, but without it, it’s simple to slip behind.
Across the customer service landscape, Votiko has integrated with over 100 distinct apps. We’ve established ties with these technological partners, and we can handle an almost endless number of technology combinations to meet our clients’ requirements.
Votiko is a technology buyer and integrator. We embrace the duty of knowing industry leaders in order to reduce costs and provide flexibility to our consumers. We will invest in the building of a bespoke and tailored solution if we are unable to find one that meets our requirements.
Using Cutting-Edge Technology to Improve Customer Experience
To improve the client experience, Votiko uses a variety of technology functionalities. Let’s have a look at a couple of them.
Precision routing ensures that the contact is routed to the most appropriate resource.
As a contact arrives, the system provides context – call event and customer profile data – allowing the specialist or application to personalise service and help maximise productivity.
Expertise in customer service
You’re an expert in your field. That’s what you get when you engage with a business that specialises in inbound call centre outsourcing. Clients continue to demonstrate Votiko’s expertise. Our 45-year history and cross-industry knowledge provide clients with a degree of customer service competence that they may not be able to accomplish on their own.
Improving Data Collection for a Better User Experience
Real-time customer relationship management technologies that capture customer data and make it available to representatives may be required depending on your industry and aims. Votiko possesses these sophisticated data collection technologies as well as the expertise to make the most of them.
Adherence to federal, state, and local regulations
We work with you to maintain track of and adapt to changing requirements, train Brand Specialists, and keep you compliant since outsourced call centres are specialists.
Data-Security Built-In
Of course, keeping data safe necessitates the use of technology and processes. But, in the end, it’s the people who do the most to protect customer information.
Information security is a priority for Votiko. We invested in people, processes, and systems to achieve PCI DSS Level 1 and SOC2 Type 2 certifications, as well as compliance with the Federal Educational Rights and Privacy Act (FERPA) and the Health Insurance Portability and Accountability Act (HIPAA). Our brand advocates and industry experts are well-informed, well-trained, and well-prepared to protect data.
Quality Assurance
Every call is recorded. Calabrio for Quality Assurance (QA) provides a complete recording and scoring mechanism that supports essential operational elements for the organisation.
Weekly calibration sessions, when Brand Managers and clients can listen to and score calls together, are recommended by Votiko.
Delivering a True Omnichannel Experience
Customers said they expect the same brand experience whether they call, text, chat, send a social media message, or send an email. However, it’s difficult for a company that doesn’t specialise in customer service to provide such a seamless experience. Companies are increasingly turning to call centre outsourcing.
Votiko has the tools and people in place to seamlessly integrate omnichannel into your existing customer care capabilities and provide a real omnichannel experience.
Isn’t it past time to improve your customer service game and provide the best possible service? Votiko can be of assistance. Let’s chat about your company’s requirements.
