Why Is Votiko’s 24-Hour Answering Service Necessary for a Growing Company?
What Is the Value of Good Customer Service?
According to the RightNow Customer Experience Impact Report, after experiencing poor customer service, 89 percent of clients promptly quit doing business with that company.
Consider the number of customers lost merely because a company’s customer relations are poor.
What Does This Mean For A Business That Is Growing?
To begin with, it’s a clear sign that, in order to break into the market, customer service must take precedence over practically everything else.
It’s definitely necessary.
But, what can be done to improve customer service?
Anticipate your customers’ wants and give great service to improve your customer service. Customer service representatives must effectively manage a wide range of questions, requests, and issues from prospective and current customers in order to improve the customer experience. Handling a growing customer base and resolving each of their concerns can be a difficult undertaking if you have to do it all on your own while juggling other responsibilities. As a result, when it comes to expanding your business’s needs, live answering services with dedicated agents are worth considering. Votiko Receptionists provides organisations of all sizes and industries with 24/7 answering services, as well as world-class solutions to meet their customer service demands. We’ve compiled a list of reasons why you should consider using our virtual receptionist services. These advantages can help small enterprises gain a competitive advantage and grow.
Increased Productivity
Phone calls can be annoying, especially if you have to stand up in the middle of a meeting to answer them. You wander off on a tangent, and it takes a few moments for you to return to your task and gather your thoughts. According to studies, even little workplace distractions may wreak havoc on productivity and cost businesses a lot of money. When these disruptions are avoided, productivity rises by 75%, resulting in a significant boost in revenue for your company. Outsourcing to call centre services removes continual micro-distractions, improves employee efficiency, and reminds your consumers that you care.
Never Forget To Return An Important Call
If a new customer is unable to contact you, this is more likely to result in customer attrition than a callback. For businesses, it is a major worry. A missed customer call means you’re losing potential customers, something no firm wants to happen. In contemporary times, when knowledge is just a click away, you need good customer service that is always listening to your clients’ problems. A good 24/7 answering service, like as Votiko, can help you handle emergencies with greatest care and professionalism by offering a variety of solutions and strategies.
Don’t be concerned about your days off.
While the holiday rush is a time of joy and pleasure, it may be challenging for businesses to interact with clients at this time.
Even when your offices are closed, an outsourced live answering service ensures that your clients have access to a sympathetic ear to listen to their concerns.
Even after regular office hours, our skilled virtual receptionists can assist them and offer a proper course of action if they have any concerns.
Votiko’s excellent customer service ensures that you enjoy your vacation and don’t have to worry about anything. In the meantime, we’ll hold down the fort and provide detailed reports for you to study when you return.
Meet the Demands of Your Clients
The most obvious and immediate advantage of having a 24/7 answering service is that you can reach someone at any time. Customers can call at any time, including after hours, on weekends, and on holidays. Forcing a customer to wait until business hours to receive a response almost always results in the customer going elsewhere. When a corporation can instantly take a call and offer information in a clear and concise manner, it can accomplish two things. Increase the marketing ROI by a significant amount and, in the long run, establish a solid reputation for the brand.
It is a professional service.
Another compelling incentive to use a professional answering service that is available 24 hours a day, 7 days a week is the assurance that each and every call will be handled with the utmost care and efficiency.
On the other end of the line, there will always be a skilled and ready sales professional. Someone who is ready to answer questions, provide information, or set up a meeting. Your customer will save time by not having to wait for someone to answer the phone. Because the calls will be handled by someone who specialises in your company’s needs, they will be especially helpful during the busier hours in the office.
It allows you to focus on your work.
Simply being able to meet increased client demand is one of the most critical issues that growing organisations confront. The staff frequently slows down as the number of fresh leads increases. This can result in a decline in customer service in the early phases of a small firm; yet, a corporation can offer. Even if there is a designated person on staff who is responsible for answering incoming calls, there comes a time when one person cannot handle everything. It’s clear that having an on-site receptionist isn’t a sustainable long-term answer for a developing company. Having a 24-hour answering service allows employees to focus on their daily work and give excellent service.
It is cost-effective.
It might not be obvious right away. An answering service, on the other hand, is significantly less expensive than hiring someone to accept calls locally. It might be rather costly to hire a full-time on-site receptionist. It might cost thousands of dollars every month, depending on the locality. That’s a lot of money for a startup company with a lot of other expenses. Consider that, depending on the service, a high-quality answering service can cost tens of times less. It’s simple to see why many small businesses like it because it gives them the best of both worlds. Accessibility, affordability, and a competent service will be provided by a 24-hour answering service. It’s also an excellent way to establish a long-term relationship with your client base.
It sets you apart from the competition.
According to an American Express survey conducted in 2011, seven out of ten Americans would be willing to spend more money with companies who give exceptional customer service. It’s an incredible statistic to think about. If all other factors are equal, a company with a solid customer service system will already have a significant edge over the competitors. Furthermore, it allows a corporation to charge premium fees for its services.
Finally, businesses must concentrate on their new and future customers and give them with the critical information they require.
Votiko’s specialised agents allow you to focus on the things that require your attention, while we ensure that your customers receive top-notch customer care.
The bottom line is that for businesses to succeed in competitive markets, they must focus on what they do best and provide exceptional customer service to meet the expectations of their customers.
