If you enjoy solving problems, assisting people, and having a direct impact on your company’s bottom line, a customer Support job is a great fit for you. I’ve got you covered if you’re looking for a customer Support job but aren’t sure if it’s the appropriate fit for you. I worked on the customer support team when I initially started at Votiko, so I have...
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Customer service has evolved into one of the most important pillars of every organisation. Organizations of all sizes now recognise the importance of having separate customer service departments. Consumer service has evolved into a specialty field and a unique task that requires specialised training, tools, and technologies as customer expectations and behaviour have changed, and as digital technology has advanced. As a result, companies have...
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In recent years, business process outsourcing (BPO) has been in high demand. All businesses are turning to BPO services to improve their ROI because of the great benefits in terms of time and money saved on repetitive work. If you’re just getting your firm off the ground, BPO services may seem like an unnecessary expense. When you consider the benefits and drawbacks, you’ll realise that...
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As a business owner, you may find some responsibilities to be a little too burdensome at times. It necessitates taking on a lengthy list of obligations as well as long hours of work. As a result, you may be unable to focus on more vital tasks, which may have an impact on your company’s overall success. Furthermore, when your company grows, you may need to...
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Administrative activities, such as collecting digital files and cleaning up databases, posting jobs and updating job descriptions, and doing reference checks, may be a major task when you’re running a growing business. Spend less time mired in spreadsheets and time-sucking activities that can be delegated to others and more time focusing on leading your organisation. If you’re weighing the benefits and drawbacks of outsourcing administrative...
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