A Practical Guide to Improving B2B Conversion Rates Dealing with another company is similar to working directly with a customer, but there are key differences. The company you wish to sell to might be more picky than the average customer. You may also have to deal with multiple decision makers. Furthermore, other businesses are frequently more conservative with their financial resources. As a result, it...
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Working at Call Centers in the Future In order to ensure safety while retaining productivity, organisations are scrambling to keep their doors open in the aftermath of social distancing protocols. The future of call centre work is expected to be virtual. 2020 was a challenging year for many organisations, with call centres being one of the most severely impacted. Since mid-February of last year, several...
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Personalization is becoming one of the most essential tactics in the contact/call centre industry. Lead generation, increased client loyalty, and higher conversion and retention rates are the major advantages of providing a tailored customer experience. Providing omnichannel assistance, which gives customers a choice and a sense of being valued, is an element of the customization approach. Customer feedback is a valuable source of data for...
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Outbound calling is critical for generating immediate results and promoting a firm. Outbound phoning, unlike advertising and other forms of media marketing, yields actual and measurable outcomes. You always know how many people you’ve phoned, how many of them have become clients, how successful each call has been, and so on. This allows you to scale up or decrease the size of your business promotions...
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When it comes to starting a new business, it’s common to do so to pursue a passion, but when the realities of running a business hit home, that enthusiasm may have to take a back seat. Business admin is one of the issues that arises, and it is quickly followed by the desire to reduce admin in order to remain productive. According to a study...
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