E-mail conversations continue to be relevant, despite new technologies. How can representatives of customer service use them effectively? Haircut. Email. Customer Service. A friend of mine went for a haircut some time ago. When her hair was completely dried and she got home, she knew her haircut was terribly botched. She emailed her hair salon in hopes of resolving the matter. Her situation was described,...
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Over the years, the expectations of customers have changed. One of them is the live chat. Today, more than 40% of clients want each company to chat live. 50% of customers who surf on mobile phones want companies to offer them live chat help. In the next two years, experts expect the growth of live chats to rise by more than 80 percent. Moreover, according...
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Your customer service requirements will change as your company grows and evolves. You may be required to serve different languages or time zones as your consumer base increases. It’s easy to feel intimidated by the possibility of doing so. Understanding new labour regulations is required when relocating to a new country, and establishing a new office presence costs time and money. Outsourcing customer support to...
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The impact of Covid-19 is still being felt around the world. Businesses have not been spared the consequences of the struggle because it has not yet ended. However, outsourcing call center services, particularly to India, can relieve businesses of some of their burdens while ensuring that they continue to meet their customers’ expectations with no language hurdles. Impact of Covid-19 on Businesses Businesses had to...
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For many years, the business process outsourcing (BPO) industry has existed. It has established itself as a mainstay of the local economy. A call center company, which is one of the most common forms of BPO in the Philippines, can hire more than 1,000 workers to fill their positions. The majority of their applications are from recent grads, which boosts the country’s total employment rate....
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