When was the last time you printed something out only to sign it, scan it, and send it back? How about the last time you sent a fax? It is not the 2000s anymore, and Docusign knows it. With a mission to digitize (and modernize) how businesses create, commit to, and manage agreements, Docusign has turned a complex, multistep process into something that works seamlessly just like digital signatures.

To successfully bring document management and signature collection into the 21st century and attract tech-savvy customers, Docusign needed its website to be just as innovative as its offerings. In Docusign’s early years, it operated within the confines of a traditional content management system (CMS). Its rigid architecture slowed workflows, limiting productivity. To make things more complicated, Docusign needed another CMS to support each language beyond English, and entering new markets became a time-consuming, resource-heavy project.

“To help teams move faster, we wanted a tool that would eliminate repetitive, tedious tasks — like inputting SEO metadata or translating content,” Andy Rossi, Engineering Manager at Docusign shared.

Docusign’s legacy CMS couldn’t keep up with modern business needs, much less help the company scale in the future. The company needed a more flexible tool capable of streamlining content creation and translation, improving efficiency, and helping to deliver personalized digital experiences without technical constraints.